CYNTHIA LEAL
Corpus Christi,TX
Summary
Experienced assistant manager with a background in customer service, shift scheduling, and cash reconciliation. Known for organizing teams, resolving issues quickly, and keeping daily operations accurate, efficient, and customer focused.
Overview
1
1
Language
27
27
years of professional experience
Work History
Assistant Manager
NAPA Auto Parts - Genuine Parts
Corpus Christi, Texas
09.2016 - 06.2026
- Facilitated daily operations by organizing tasks and coordinating team activities., shift scheduling, and duty assignments.
- Resolved customer questions and complaints promptly, improving satisfaction.
- Supported NAPA Auto Parts counter operations, enhancing customer service experience.
- Processed returns, credits, and warranty forms accurately.
ISS
OREILLY AUTO PARTS
Robstown, Texas
07.2008 - 08.2016
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Addressed customer requests and inquiries, fostering satisfaction and loyalty.
- Delivered attentive service to customers in person and over the phone, ensuring positive interactions.
- Proposed innovative ideas and solutions, driving improvements in team dynamics and results.
- Fulfilled routine responsibilities to maintain workflow accurately and efficiently.
Bookkeeper
HEB Grocery Store
Sinton, Texas
10.1999 - 05.2007
- Processed accounts payable and receivable transactions.
- Reconciled daily cash deposits with register reports.
- Received and recorded cash, checks and transfers.
- Reviewed vendor statements, resolving payment questions to ensure timely processing.
- Resolved billing discrepancies with vendors promptly.
- Monitored cash flow and prepared reports to provide management with insights on financial status.
- Communicated with managers regarding cash office and invoice issues, facilitating prompt resolution.
Education
ROBSTOWN HIGH SCHOOL
ROBSTOWNSkills
- Shift management
- Inventory management
- Returns processing
- POS operations
- Cash handling
- Multitasking and organization
- Sales analysis
- Team leadership
- Customer service
- Multitasking and organization
- Team leadership
Languages
Spanish
Professional
Timeline
Assistant Manager
NAPA Auto Parts - Genuine Parts
09.2016 - 06.2026
ISS
OREILLY AUTO PARTS
07.2008 - 08.2016
Bookkeeper
HEB Grocery Store
10.1999 - 05.2007
ROBSTOWN HIGH SCHOOL