Jackson Langston
Tallahassee,FL
Summary
Skilled and adaptable professional with a strong work ethic and proven leadership experience in fast-paced environments. Demonstrates excellent problem-solving, communication, and organizational abilities while maintaining high standards of customer service and operational efficiency. Reliable, detail-oriented, and capable of learning quickly in diverse roles.
Overview
2
2
years of professional experience
4
4
Certifications
Work History
Assistant Manager
Uncle Maddio's Pizza
Tallahassee, Florida
08.2023 - 01.2026
- Coordinated training sessions for employees to improve service quality and customer satisfaction.
- Maintained cleanliness and organization of kitchen and dining areas.
- Resolved guest inquiries to support customer service initiatives and enhance guest experience.
- Collaborated with management to develop operational procedures.
- Monitored food safety practices to ensure compliance with regulations.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance, timekeeping, and payroll to ensure accurate reporting and compliance.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
Cashier Team Lead
Uncle Maddio's Pizza
Tallahassee, Florida
08.2023 - 01.2026
- Supervised cashier team to deliver efficient customer service and improve customer experience.
- Trained new cashiers on register operation and customer interactions.
- Managed cash handling procedures and maintained accurate cash drawers.
- Resolved customer complaints promptly to increase satisfaction and build loyalty.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Trained new cashiers and customer service team members to streamline onboarding process.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
Expo Runner
Uncle Maddio's Pizza
Tallahassee, Florida
08.2023 - 01.2026
- Delivered food orders promptly, ensuring customer satisfaction and timely service.
- Engaged with customers, fostering positive interactions to enhance dining experiences.
- Collaborated with team members to ensure efficient service flow.
- Assisted kitchen staff with food preparation and assembly, contributing to overall service efficiency.
- Maintained cleanliness and organization of service areas.
- Followed safety and sanitation standards consistently during operations.
- Trained new employees on best practices for food handling and service procedures.
- Monitored inventory levels and reported shortages to management.
- Unloaded supplies from delivery trucks efficiently.
Pizza Maker
Uncle Maddio's Pizza
Tallahassee, Florida
08.2023 - 01.2026
- Crafted pizzas with fresh ingredients and unique recipes, enhancing customer satisfaction.
- Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
- Managed pizza assembly to maintain high quality and consistency across all orders.
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Handled customer orders promptly, ensuring accuracy and meeting customer expectations.
- Provided excellent customer service, addressing inquiries and special requests.
- Collaborated with team members to streamline pizza preparation processes.
- Trained new staff on pizza-making techniques and kitchen procedures.
- Assisted in inventory management, tracking supplies for timely replenishment.
- Operated kitchen equipment, maintaining cleanliness and safety standards.
- Maintained a clean and organized work environment throughout shifts.
- Used pizza cutter to slice whole pizzas according to customer size specifications.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Organized and stocked shelves with ingredients for pizza preparation. with necessary ingredients for making pizzas.
Education
Associate of Arts - General Studies
Tallahassee State College
Tallahassee, FL12-2024
High School Diploma -
Wakulla High School
Wakulla, Florida05-2022
Skills
- Employee training
- Food safety compliance
- Customer service enhancement
- Operational procedures
- Shift management
- Cash handling procedures
- Team leadership
- Customer relationship management
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Customer rapport
- Staff management
- Sales forecasting
- Money handling
- Negotiation
- Team motivation
- Cost reduction
- Performance reviewing
- Team building
- Marketing
- Verbal and written communication
- Workload management
- Decision-making
- Task delegation
- Workplace safety compliance
- Staff training and development
- Team collaboration
- Leadership and shift management
- Customer service and guest relations
- Cash handling and POS systems
- Team training and supervision
- Time management and task prioritization
- Inventory & Operations Support
- Food Safety & Meal Preparation
- Microsoft Word, Excel, Outlook, and PowerPoint
- Attention to Detail & Reliability
Languages
English
Professional
Spanish
Elementary
Certification
ServSafe Food Safety Certification
Accomplishments
Director’s Choice Award — May 2022
References
References available upon request.
Timeline
Assistant Manager
Uncle Maddio's Pizza
08.2023 - 01.2026
Cashier Team Lead
Uncle Maddio's Pizza
08.2023 - 01.2026
Expo Runner
Uncle Maddio's Pizza
08.2023 - 01.2026
Pizza Maker
Uncle Maddio's Pizza
08.2023 - 01.2026
Associate of Arts - General Studies
Tallahassee State College
High School Diploma -
Wakulla High School