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Experienced customer service professional with over 3 years in various support roles. Skilled in communication, problem-solving, and providing quality assistance to ensure customer satisfaction.

Dedicated and results-oriented IT Profesionnal with a proven track record of effectively managing complex technical projects and systems. Experienced in identifying and solving intricate IT challenges through innovative solutions. Adept at analyzing business requirements and translating them into technical specifications. Skilled in collaborating with cross-functional teams to drive successful project implementations and enhance operational efficiency. Proficient in troubleshooting and resolving technical issues, ensuring seamless IT operations. Strong communication and interpersonal abilities, fostering productive relationships with stakeholders and facilitating effective knowledge sharing. Committed to staying current with emerging technologies to drive continuous improvement and deliver outstanding IT solutions.

Highly organized and detail-oriented professional with experience providing efficient and effective support to executives and teams. Skilled at managing multiple priorities with a positive attitude.

I am a highly adaptable and motivated professional with a passion for learning, problem-solving, and delivering excellence in customer experience. At the age of 14, I moved abroad and successfully integrated into a new cultural and linguistic environment, demonstrating resilience and a strong ability to learn under pressure. Since then, I have cultivated a high level of English proficiency and developed a robust set of interpersonal and analytical skills.
My academic background and professional experiences have equipped me with the ability to communicate effectively across diverse teams and customer profiles. I take pride in being a fast learner with the capacity to absorb new information quickly and apply it efficiently to evolving workplace demands. I am deeply committed to teamwork and collective achievement, consistently prioritizing group success over individual recognition.
My role as a Customer Service Representative at Teleperformance Portugal—working on the Meta project—has allowed me to refine key competencies such as empathy, technical troubleshooting, critical thinking, and multi-channel communication. I believe that my proactive approach, multilingual skills, and eagerness to grow make me a valuable asset in any dynamic and customer-focused work environment.

Cynthia Lenoir

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Customer Service Representative

Customer Service Representative

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High School Diploma - General Studies

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Customer Service Representative

Customer Service Representative

High School Diploma - General Studies

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