Cynthia Lewis
Crandall
Summary
Experienced public service professional with a strong background in case management, probation supervision, and veteran advocacy. Proven ability to analyze complex information, prepare accurate reports/recommendations as well as effective collaboration within the Courts, law enforcement, and various paraprofessionals within the community. Recognized for professionalism, ethical decision-making, and a commitment to fairness and accountability in justice and government operation.
Overview
24
24
years of professional experience
Work History
Clerk IV CIS
Dallas County Sheriff
08.2023 - Current
- Manage incoming calls, directing callers to appropriate personnel, and taking detailed messages when necessary.
- Support unit staff with the timely completion of daily requests/tasks, ensuring smooth office operations.
- Maintain a filing system and organize staff documents for easy retrieval of information.
- Processed and filed legal documents to ensure compliance with departmental protocols.
- Managed monthly law enforcement record validation using TLETS electronic database systems for accurate tracking and reporting.
Veteran Service Representative
Veteran Benefit Admin
09.2023 - 05.2025
- Determine initial eligibility for compensation and/or pension benefits.
- Analyzed and processed claims to ensure compliance with federal regulations, and accuracy of information.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Assisted veterans in navigating benefits eligibility and application processes.
- Provided expert guidance on VA programs and services to enhance veteran support.
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
Human Services Specialist II
Sacramento County DHA
10.2017 - 10.2021
- Determined eligibility and approved benefits for various public assistance programs.
- Conducted client interviews to obtain financial data for the purpose of determining program eligibility.
- Interpreted and explained basic and complex program rules, and rendered accurate case decisions.
- Resolved financial discrepancies and initiated repayment invoices for benefit overpayment.
- Generated client correspondence requiring case action and/or program notification.
Deputy Probation Officer III
Contra Costa County Probation
02.2002 - 05.2009
- Supervised probationers, ensuring compliance with court-ordered conditions and rehabilitation requirements.
- Conducted risk assessments to determine appropriate supervision levels and intervention strategies.
- Developed and implemented case management plans tailored to individual needs of probationers.
- Coordinated multidisciplinary meetings to ensure comprehensive support for at-risk populations.
- Conducted home visits to assess living environments and provide additional support as needed.
- Maintained accurate and detailed case documentation, allowing for informed decision-making in court proceedings.
- Continuously evaluated program effectiveness using data-driven approaches, making adjustments as necessary to improve outcomes for probationers and the community at large.
- Established trusting relationships with probationers, fostering open communication channels for constructive guidance and feedback.
Education
Bachelor of Arts - Criminal Justice
California State University San Bernardino
San Bernardino, CA06.1995
Skills
- Multitasking Abilities
- Attention to detail
- Time management
- Problem-solving
- Analytical thinking
- Conflict resolution
Timeline
Veteran Service Representative
Veteran Benefit Admin
09.2023 - 05.2025
Clerk IV CIS
Dallas County Sheriff
08.2023 - Current
Human Services Specialist II
Sacramento County DHA
10.2017 - 10.2021
Deputy Probation Officer III
Contra Costa County Probation
02.2002 - 05.2009
Bachelor of Arts - Criminal Justice
California State University San Bernardino