Summary
Overview
Work History
Skills
Timeline
Generic

Jennifer Kowal

Chicopee,MA

Summary

Dedicated IV Technician and Medical Assistant with a proven track record at Northampton Wellness Associates, excelling in patient safety and documentation accuracy. Skilled in IV insertion and patient education, I foster strong relationships through excellent communication, ensuring optimal care and compliance. Committed to enhancing patient outcomes and streamlining healthcare processes.

Offering strong foundation in healthcare principles and genuine interest in patient care, ready to learn and grow in medical setting. Brings ability to quickly grasp medical procedures and protocols, along with precise attention to detail and strong organizational skills. Ready to use and develop skills in handling medical equipment and ensuring patient comfort.

Overview

2024
2024
years of professional experience

Work History

IV Technician/Medical Assistant

Northampton Wellness Associates
  • Administered intravenous therapy to patients, ensuring comfort and safety during procedures.
  • Monitored patient vitals and reactions, adapting care based on individual needs and responses.
  • Collaborated with healthcare team to develop personalized treatment plans for optimal patient outcomes.
  • Maintained accurate records of IV administrations and patient progress in electronic health systems.
  • Educated patients on IV therapy processes, promoting understanding and compliance with treatment regimens.
  • Ensured compliance with safety protocols and infection control measures throughout IV administration process.
  • Contributed to positive patient outcomes by effectively communicating with nurses regarding IV medication administration schedules.
  • Streamlined documentation processes by maintaining accurate records of compounded sterile products.

Medical Assistant/Medical Receptionist

ENT Surgoen
02.2022 - 04.2023
  • Assisted in patient intake by collecting medical histories and verifying insurance information.
  • Supported healthcare Documented patient encounters accurately in electronic health records system to ensure compliance.
  • Educated patients on treatment plans, medications, and post-procedure care instructions.
  • Collaborated with physicians to streamline communication regarding patient care needs and follow-ups.
  • Coordinated referrals to specialists, ensuring timely access to additional healthcare services.
  • Documented patient encounters accurately in electronic health records system to ensure compliance.

Medical Assistant/Office Manager/Laboratory Technician

Noprthern Pain Mangement
2005 - 2011
  • Assisted in patient intake processes, ensuring accurate collection of medical histories and insurance information.
  • Supported physicians during examinations by preparing necessary instruments and maintaining a sterile environment.
  • Performed routine laboratory tests, including blood draws and urinalysis, adhering to safety protocols.
  • Managed appointment scheduling, optimizing patient flow and reducing wait times through effective communication.
  • Educated patients on treatment plans and medication usage, fostering understanding and compliance with care instructions.
  • Documented patient interactions in electronic health records with attention to detail for accurate medical histories.
  • Collaborated with healthcare team members to implement best practices in patient care delivery and operational efficiency.
  • Conducted follow-up calls to patients post-visit, addressing concerns and reinforcing care recommendations effectively.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Skills

  • Patient safety
  • Vascular access devices
  • Documentation accuracy
  • IV insertion
  • Sterile technique
  • Anatomy
  • Medication dispensing
  • Patient counseling
  • Aseptic technique
  • Customer service
  • Teamwork and collaboration
  • Teamwork
  • Problem-solving
  • Cleaning and sanitizing
  • Multitasking
  • Time management
  • Problem-solving abilities
  • Prescription filling and labeling
  • Excellent communication
  • Multitasking Abilities
  • Organizational skills
  • HIPAA compliance
  • Typing skills
  • Recordkeeping and documentation
  • Dispensing medications
  • Decision-making
  • Prioritization and organization
  • Confidentiality and HIPAA
  • Patient education and counseling
  • Relationship building
  • Prescription verification
  • Medical terminology
  • Goal setting
  • Medical insurance claims processing
  • Medicare and medicaid process

Timeline

Medical Assistant/Medical Receptionist

ENT Surgoen
02.2022 - 04.2023

IV Technician/Medical Assistant

Northampton Wellness Associates

Medical Assistant/Office Manager/Laboratory Technician

Noprthern Pain Mangement
2005 - 2011

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Jennifer Kowal