Megan Shappell
Brighton
Summary
Dynamic customer service and billing agent with proven expertise at Integrated Wellness Associates. Skilled in billing software and conflict resolution, I effectively resolved discrepancies and enhanced customer satisfaction. My strong communication and team collaboration abilities contributed to streamlined operations and repeat business, ensuring a seamless billing experience for clients.
Overview
1
1
year of professional experience
Work History
Customer service and billing agent
Integrated Wellness Associates
Brighton
01.2025 - Current
- Assisted customers with inquiries regarding billing statements and account details.
- Processed payments and updated customer account information accurately.
- Utilized billing software to generate invoices for services rendered.
- Collaborated with team members to resolve billing discrepancies effectively.
- Added current information to accounts, including demographic, personal, and payment details.
- Handled routine administrative tasks to ensure smooth billing operations.
- Provided detailed explanations to customers about their bills and charges.
- Resolved customer service issues in a professional manner.
- Provided customer service support in a professional manner.
- Provided excellent customer service to build repeat business.
Education
Eagle Ridge Academy
Brighton, CO05-2026
Skills
- Customer service
- Billing software
- Problem solving
- Effective communication
- Team collaboration
- Data entry
- Conflict resolution
- Account management
- Payment processing
Affiliations
- I am an active fencer and participate in tournaments
- I participated in basketball for 6 years
- I work out regularly
- I participated in track and felid for 4 years
Accomplishments
- Cum Laude Award (Freshmen year)
- Dean's list (Sophomore year and Junior Year)
- 17 basketball awards/honors
- Various track and felid awards
Timeline
Customer service and billing agent
Integrated Wellness Associates
01.2025 - Current
Eagle Ridge Academy
Similar Profiles
Izela RamirezIzela Ramirez
Correctional Nurse at Integrated Wellness SolutionsCorrectional Nurse at Integrated Wellness Solutions
Jordan SchonewitzJordan Schonewitz
Medical Assistant at Integrated Medical and WellnessMedical Assistant at Integrated Medical and Wellness
Azucena CardozoAzucena Cardozo
Substance Use Disorder Certified Counselor at Integrated Wellness SolutionsSubstance Use Disorder Certified Counselor at Integrated Wellness Solutions
Ned DimitrovNed Dimitrov
Equity trader at Proprietary FundsEquity trader at Proprietary Funds
Giovanni WalkerGiovanni Walker
Project Manager at Gates EnterprisesProject Manager at Gates Enterprises