CYNTHIA DAVES
Colorado Springs,CO
Summary
Dynamic Customer Service & A/R Analyst with proven success at eXp Realty, excelling in conflict resolution and billing analysis. Adept at utilizing Oracle and Microsoft Excel to streamline processes, I foster strong client relationships and enhance satisfaction through effective communication and problem-solving skills. Committed to achieving operational excellence and driving results.
Overview
24
24
years of professional experience
Work History
Customer Service & A/R Agent Billing Analyst
eXp Realty
06.2019 - 06.2025
- Company Overview: Remote-Converted to permanent through Robert Half
- Resolving Customer Service and Accounts Receivable issues via email and other correspondence
- Answering agent questions via email and phone
- Customer conflict resolution
- Assessing resolution to billing issues
- Processing payments authorization updates per agent instructions
- Creation of email collection letters
- Process payments & payment authorization updates
- Research commission overpayments
- Preparing AR reports for management
- Timely email and phone contact with Customers
- Processing payments and offsets
- Collaborated on department policies and procedures.
- Research when needed to help determine debt validity
- Maintain contact with team, agents, and internal departments for reporting purposes and assist with collections/receivables.
- Remote-Converted to permanent through Robert Half
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Service/Loan Consultant-Robert Half Contract
Lendmark Financial Services LLC
Everett, WA
09.2018 - 02.2019
- Assisted in identifying and building customer base and relations.
- Soliciting new business.
- Advise on loan solutions.
- Collect application information.
- Build and maintain continuing relationships with customers through ongoing contact while maintaining good standing of accounts.
- Conducted thorough credit analysis to assess borrower eligibility.
- Evaluated loan applications for accuracy and completeness.
- Managed client communications throughout the loan process.
- Collaborated with underwriters to facilitate loan approvals.
- Assisted customers with completing loan applications accurately and thoroughly.
- Recommended loan terms, conditions and collateral position consistent with client request and associated loan risks and set clear and realistic expectations with clients.
- Provided advice and assistance to customers in order to help them make informed decisions regarding their loan options.
Sales/Fashion Consultant
Macy's
Lynnwood, WA
11.2013 - 09.2014
- Provided superior customer service and assisted in exceeding sales goals as a representative of Macys team.
- Advised clients on fashion trends and personalized style choices.
- Assisted customers with fitting room selections and outfit coordination.
- Collaborated with team members to maintain visual merchandising standards.
- Managed daily operations including opening and closing duties, cash handling, restocking shelves.
- Increased customer base and generated new sales by networking within select groups.
Assistant Manager/Visual Merchandiser
Lane Bryant
Lynnwood, WA
10.2011 - 08.2012
- Responsible for supporting store management in overseeing the operational functioning of the store Performing manager on duty responsibilities in all daily operations.
- Manipulation of sales floor and windows to boost sales activity and attract attention of customers.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed inventory levels and coordinated stock replenishment efforts.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
Sales/Gem Consultant
Helzberg Diamonds
Lynnwood, WA
10.2010 - 09.2011
- Responsible for individual sales goals to support the store's sales and profit objectives, while providing Superior customer service to clients.
Legal Assistant
Law Office of Sarah A. Campbell
Everett, WA
09.2009 - 09.2010
- Office Administrator providing support in a busy Law Office.
- Managed Attorney schedule.
- Inventory and order supplies.
- Ensure timely and accurate customer billing and payment processing.
- Maintain electronic and written communication with customers, Attorneys, and Officers of the Court.
- Update case flow charts.
- Assisting with document preparation and filing of motions.
- Prepared legal documents and correspondence for attorney review and client communication.
- Managed case files and maintained organized filing systems for easy retrieval.
- Coordinated scheduling of appointments, court dates, and meetings with clients and witnesses.
Credit Analyst / Customer Service
Precor
04.2008 - 06.2008
- Company Overview: Contract assignment for Precor Inc
- Work directly with internal and external customers, sales, and onsite staff to aid in the collections and reconciliation of corporate accounts.
- Initiating order blocks, payment processing, reporting of accounts receivable, and offsets of accounts payable.
- Contract assignment for Precor Inc
- Analyzed credit data to assess risk for customer financing.
- Evaluated financial statements to determine creditworthiness of clients.
- Collaborated with sales teams to structure payment plans and financing options.
- Reviewed customer accounts for compliance with internal credit policies.
- Prepared detailed reports on credit evaluations and lending decisions.
Account Executive / Loan Officer
HFC/HSBC
Marysville, WA
01.2007 - 02.2008
- Managed client loan applications and ensured compliance with banking regulations.
- Developed strong relationships with clients to understand their financial needs.
- Analyzed credit reports to assess borrower eligibility for loan products.
- Ordered appraisals and payoffs, titles and all documentation required for making credit decisions of mortgage, vehicle, and personal loans.
- Responsibilities include marketing of loan products, assisting Manager with loan documentation, disbursement of proceeds, processing counter payments, and audit.
Account Coordinator/Credit Analyst
T-Mobile USA
Bellevue, WA
05.2001 - 02.2006
- Company Overview: Converted to permanent through Accountemps
- Managed the 'Big 5' account relationships.
- Provided resolution of outstanding invoices from past due accounts.
- Interacting with customers, sales support, customer service, commissions, fraud, accounts payable and accounts receivable operations in servicing accounts to provide continuing sales flow.
- Perform pre-sale credit risk evaluation, including financial statement analysis and analysis of data obtained from bank, trade references and credit reporting agencies.
- Prepare recommendations and make credit approval decisions.
- Analyze and report on account activity.
- Prepare monthly reports.
- Determine which shipments to be held in accordance with department policies while resolving issues.
- Review credit files, D&B, Experian and Equifax credit reports to ensure proper credit limits are in place.
- Converted to permanent through Accountemps
Education
Certificate of Completion - Legal Assistant Program
The Academy of Business
Phoenix, AZ01-1988
Skills
- Enterprise
- Facebook Workplace chat
- Hubspot
- Oracle
- Intacct
- Payload
- SAP
- Microsoft Office Excel
- Word
- Google Sheets
- Data entry
- Customer Service
- Customer correspondence for subscription-based services
- Customer service
- Billing analysis
- Payment processing
- Accounts receivable
- Conflict resolution
- Customer relationship management
- Credit evaluation
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Adaptability
References
References provided on request.
Timeline
Customer Service & A/R Agent Billing Analyst
eXp Realty
06.2019 - 06.2025
Customer Service/Loan Consultant-Robert Half Contract
Lendmark Financial Services LLC
09.2018 - 02.2019
Sales/Fashion Consultant
Macy's
11.2013 - 09.2014
Assistant Manager/Visual Merchandiser
Lane Bryant
10.2011 - 08.2012
Sales/Gem Consultant
Helzberg Diamonds
10.2010 - 09.2011
Legal Assistant
Law Office of Sarah A. Campbell
09.2009 - 09.2010
Credit Analyst / Customer Service
Precor
04.2008 - 06.2008
Account Executive / Loan Officer
HFC/HSBC
01.2007 - 02.2008
Account Coordinator/Credit Analyst
T-Mobile USA
05.2001 - 02.2006
Certificate of Completion - Legal Assistant Program
The Academy of Business