CYNTHIA L MEDELLIN SCHOENBERG
Jon K. Ormson D.D.S.
AMARILLO,TX
1
Language
1
Certification
17
Years of experience
Seeking a position in an organization that will benefit from my initiative, capabilities, and contribution. I am especially interested in a position with the potential for advancement and increased responsibilities with a career opportunity.
Office management professional with a track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Work History
Office Manager
12 Years- Managed daily operations to ensure smooth workflow and efficiency.. Led morning huddle, delegating daily duties and schedule flow for each department, ensuring seamless operations. Conducted hiring and onboarding processes for new employees. Front office coordination: Doctor & Hygiene scheduling, appointment confirmations & data entry, verification of dental benefits, treatment consulting and scheduling, recall, process insurance claims and payments, dispute unresolved claims, billing, accounts receivable & payablCompiled EOD, EOM, and EOY reports for daily deposits to maintain accurate financial records.ts. Medicaid Roster s, daily verification of eligibility, pre-authorization submission. TTrack all marketing and office supply.Proficient in Eaglesoft software, Word and Excel.
- Oversaw daily dental office operations, ensuring smooth patient flow and staff coordination.
- Managed appointment scheduling, recall systems, and calendar accuracy to support efficient chair utilization.
- Supervised billing, insurance claims, and payment processing to maintain clean financial records.
- Coordinated patient communications, resolving questions and reinforcing positive service experiences.
- Implemented office procedures that improved workflow consistency and reduced administrative errors.
- Trained front desk staff on records management, scheduling protocols, and customer service standards.
- Maintained confidential patient records and complied with dental office policies and privacy requirements.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Day to day operations. Lead morning huddle, delegating each department's daily duties and schedule flow including any modifications. Coordinated hiring, onboarding processes, and conducted annual evaluations to enhance team integration and performance. Front office coordination: Doctor & Hygiene scheduling, appointment confirmations & data entry, verification of dental benefits, treatment consulting and scheduling, recall, process insurance claims and payments, dispute unresolved claims, billing, accounts receivable & payable. EOD & EOM & EOY reports daily deposits. Medicaid Roster s, daily verification of eligibility, pre-authorization submission. Track all marketing and office supply. Proficient in Eaglesoft software, Word and Excel.
Front Office Coordinator
2 Years 7 Months- Coordinated doctor & hygiene scheduling, confirmed appointments, pulled charts, verified dental benefits, estimated procedures for scheduling, managed recalls, filed insurance, and closed claims while disputing unresolved claims to ensure accurate billing and accounts receivable & payable, including patient refunds. Processed daily deposits EOD, EOM, and EOY to maintain accurate financial records. Managed payroll, developed office budget, and maintained ledger of office expenses to ensure financial accountability.
- Coordinated patient scheduling, balancing appointments, cancellations, and recall follow-ups for smooth daily flow.
- Verified insurance eligibility and processed claims documentation to support accurate billing and timely reimbursements.
- Managed front desk correspondence, answering calls, greeting patients, and directing inquiries to appropriate staff.
Schedule Coordinator
2 Months- Coordinated patient scheduling, managed end of day procedures, verified insurance, and performed data entry to ensure accurate patient records.
- Coordinated patient appointments across multiple providers, balancing chair availability and clinical priorities.
- Managed schedule changes, cancellations, and recalls using dental scheduling software and telephone communication.
- Confirmed upcoming visits, reducing no-shows through reminder calls and calendar follow-up.
Office Manager
1 Year 8 Months- Assisted chair side, managed sterilization and x-ray processing, scheduled patients, and prepared for appointments. Processed payments, completed filling, verified insurance eligibility, managed claims, and coordinated community events.
- Managed dental office scheduling, patient communications, and daily administrative workflows.
- Oversaw insurance verification, billing accuracy, and account reconciliation for patient records.
- Coordinated front desk operations, ensuring smooth check-in, check-out, and follow-up processes.
Opening & closing manager
9 Months- Oversaw servers and operated front and bar registers, closing cash and credit sales at the end of the day and preparing for the following day's schedules for servers and customer service. Provided kitchen assistance when needed.
- Supervised closing shift operations, ensuring dining room, bar, and kitchen met sanitation and safety standards.
- Reconciled cash drawers, POS transactions, and nightly deposits for accurate end-of-day reporting.
- Coordinated closing tasks with servers, bartenders, and kitchen staff to complete side work efficiently.
Sales Associate
1 Year 10 Months- Jewelry sales associate, Processed customer transactions at the register, customer service, Facilitated layaway options for customer purchases and retail sales. Prepared inventory, organized modular displays, processed claims, managed jewelry orders, and executed label and price changes.
- Assisted customers with product selection, pricing, and store navigation.
- Processed sales transactions accurately using point-of-sale systems.
- Restocked merchandise and maintained organized, shoppable sales floors.
Radio Personality/Program Director
4 Years 11 Months- On Air Personality, Commercials, Advertisement, Public Service Announcements, News& Weather, Assisted with traffic management during broadcasts.
- Hosted live radio segments with clear delivery and consistent audience engagement.
- Curated music playlists aligned with station format and programming priorities.
- Operated broadcast console for smooth segment transitions and uninterrupted airtime.
Co-Owner/Manager
1 Year 1 Month- Managed women’s clothing store. and supervised employees. Attended fashion shows, merchandise ordering and kept inventory. Managed bookkeeping to ensure financial accuracy, handled payroll, coordinated work schedules. Achieved sales quota consistently through effective merchandise selection and customer engagement. Closed all cash sales and made all bank deposits.
- Directed boutique operations, aligning merchandising, inventory, and customer experience with brand standards.
- Oversaw product buying, selecting seasonal collections and coordinating vendor relationships for consistent assortment.
- Implemented visual merchandising updates to highlight featured inventory and improve store presentation.
Education
High School Diploma
Skills
Office management
Administrative support
Calendar management
Customer relations
Billing
Accounts receivable
Payroll processing
Bookkeeping
Account reconciliation
Data entry
Document management
Administrative tasks
Schedule coordination
Organizational skills
Team leadership
Workforce coordination
Operations management
Staff development
Effective communication
Customer service
Office correspondence
Staff development
Certification
Gordon Christenson coding with excellence.
Software experience: solution reach, lighthouse 360,eaglesodt,curve dental,open dental,vyne,dental exchange,weave, HR solutions
OSHA certification and BLS certification
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Jon K. Ormson D.D.S.
10.2014 - CurrentRead More
Front Office Coordinator
John C. Curry D.D.S.
03.2012 - 10.2014Read More
Schedule Coordinator
Smile Workshop
01.2012 - 03.2012Read More
Office Manager
Amarillo Dental Solutions
05.2010 - 01.2012Read More
Opening & closing manager
Nachos Mexican Bar & Grill
08.2009 - 05.2010Read More
Sales Associate
Wal-Mart Super Center
10.2004 - 08.2006Read More
Co-Owner/Manager
Boutique Collections
10.1998 - 11.1999Read More
Radio Personality/Program Director
TEJANO FM
05.1996 - 04.2001Read More
Highland Park High School
High School Diploma
Read More