Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Lopez

El Monte,CA

Summary

Seeking a position as a Patient Services Rep II specializing in insurance verification to contribute in navigating insurance policies, resolving billing issues, and ensuring seamless patient experiences. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, Scheduling appointments and coordinating paperwork. To contribute communication, organizational, and problem-solving skills to a dynamic ophthalmology team at children's hospital.

Overview

12
12
years of professional experience

Work History

Patient Service Representative- Ophthalmology

Children's Hospital Los Angeles
07.2022 - Current
  • Patient Service Representative (PSR1) serves as primary point of contact between patients and clinic
  • Responsible for ensuring positive and efficient experience for all individuals seeking medical services, PSR1 performs a range of administrative duties not limited to phone calls, emails, work queue, referral management, reschedule clinics, etc.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.

Associate Customer Success Representative- Spanish Queue

Wells Fargo Bank
04.2016 - 07.2022
  • Support the team in meeting goals by sharing quality assurance updates, making sure team members are updated on policies and procedures
  • Exceptional coaching and motivating skills
  • Assists consumer customers with their financial banking needs, while identifying products and services that meet their short-term and long-term needs
  • De-escalate calls by providing friendly and courteous customer service and quick resolutions, while remaining in compliance
  • Following strict quality assurance inquiries including accounts, maintenance, balance inquiries, processing fraud claims, and account transfers, loan servicing etc
  • Trained in online banking and have the ability in assisting customers with online banking questions and concerns.

Shift Supervisor

Starbucks Coffee Company
01.2012 - 04.2016
  • Daily supervision and deployment of other partners during peak and non-peak hours
  • Consistent, friendly customer service
  • Effectively handles customer complaints and special requests
  • Making sure work areas are in compliance with local, state and federal laws
  • Operate daily deposit, counting tills and making sure safe deposits and withdrawals are met
  • Coaches others and leads by example in regard to safety, sanitation, FIFO method and company representation is met.

Education

Associate of Science - Nursing

RIO HONDO
Whittier, CA
06.2028

High School Diploma -

MT. VIEW HIGH SCHOOL
El Monte, CA
06.2009

Skills

  • Excellent organizational and time management skills
  • (60 wpm)
  • Motivated team player that is capable of working independently
  • Proficient in Microsoft word, Power Point, Excel
  • Excellent customer service skills
  • Bilingual- Spanish
  • Leadership skills
  • Power Chart
  • KIDS
  • Allscripts
  • Referral management
  • Work queue
  • HIM

Timeline

Patient Service Representative- Ophthalmology

Children's Hospital Los Angeles
07.2022 - Current

Associate Customer Success Representative- Spanish Queue

Wells Fargo Bank
04.2016 - 07.2022

Shift Supervisor

Starbucks Coffee Company
01.2012 - 04.2016

Associate of Science - Nursing

RIO HONDO

High School Diploma -

MT. VIEW HIGH SCHOOL

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Cynthia Lopez