Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Lopez Tapia

Tolleson,AZ

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Peckham

Customer Service Representative.
Peoria
03.2024 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Customer Service Representative

Maximus Federal
Peoria, Arizona
11.2017 - 09.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Carl Hayden High School
Phoenix, AZ
05-2018

Skills

  • Public Speaking
  • Good Telephone Etiquette
  • Training & Development
  • Attention to Detail
  • Multitasking Abilities
  • Time Management
  • Analytical Thinking
  • Quality Assurance
  • Task Prioritization
  • Calm Under Pressure
  • Active Listening
  • Problem Resolution
  • Customer Service
  • Conflict Resolution

Timeline

Peckham

Customer Service Representative.
03.2024 - Current

Customer Service Representative

Maximus Federal
11.2017 - 09.2019

High School Diploma -

Carl Hayden High School
Cynthia Lopez Tapia