Cynthia Lydia
Clermont,FL
Summary
Detail-oriented administrative professional with over 20 years of experience in office management, customer service, and operational support. Skilled in handling accounts payable/receivable, scheduling, data management, and team coordination. Self-motivated with a strong work ethic, excelling in both independent and team environments. Known for multitasking effectively in fast-paced settings while maintaining accuracy and professionalism.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Administrator Assistant
Del-Air Electrical
08.2017 - Current
- Manage billing and accounts receivable for 250+ clients, processing over 200 invoices monthly and tracking payments to ensure timely collection, maintaining a 98% on-time payment rate.
- Perform data input and maintain accurate records for 30+ electrical projects, including contracts, schedules, and work orders, ensuring consistent project tracking and organization.
- Coordinate scheduling for 5 project managers and 10 field staff, organizing 20+ client meetings monthly, ensuring smooth operations and adherence to project timelines.
- Provide exceptional customer service, handling 50+ client inquiries per week and resolving issues related to services, scheduling, and billing, achieving a 95% client satisfaction rate.
- Assist in managing project inventory, tracking and ordering materials, tools, and supplies for 15 active projects, reducing supply shortages by 20%.
- Maintain efficient office operations, handling a multi-line phone system with 100+ calls per day, managing filing systems, and supporting team administrative needs.
Administrative Assistant
Central Florida Storage
08.2012 - 08.2017
- Managed 200+ customer inquiries and 50+ reservations monthly, ensuring high levels of customer satisfaction and timely scheduling for storage units.
- Processed billing, tracked payments, and handled accounts receivable for 120 clients.
- Maintained and organized customer records, contracts, and lease agreements in digital and physical filing systems.
- Assisted with inventory management, tracking and maintaining supplies for 100+ storage units, ensuring availability and reducing shortages by 15%.
- Supported marketing efforts, including preparing promotional materials and coordinating local advertising.
Contract Administrator
Mcdonald Air & Sheet Metal Inc.
01.2004 - 08.2012
- Managed accounts payable and receivable, ensuring accurate and timely processing of invoices and payments.
- Created and processed purchase orders for necessary materials, equipment, and labor, ensuring proper delivery and cost tracking.
- Coordinated the ordering of insurance, equipment, and labor, facilitating smooth project operations.
- Prepared and processed lien releases and notices to owners, ensuring legal and contractual compliance.
- Managed multi-line phone system, directing calls and providing customer service to clients and vendors.
Assistant Manager
Winn Dixie Supermarket
09.1989 - 09.2003
- Assisted in managing store operations across 5 locations, overseeing daily activities and ensuring operational efficiency.
- Supervised and trained a team of 30 staff members, improving customer service ratings by 10% through effective coaching and leadership.
- Monitored cash intake and deposit records, reducing discrepancies by 20% through improved tracking and reconciliation procedures.
- Processed 100+ orders weekly and completed regular inventory counts, ensuring accurate stock levels and reducing out-of-stock issues by 15%.
- Monitored sales and profits, identifying growth opportunities that increased overall store profits by 8% year-over-year.
Education
High School Diploma -
North Marion High School
Ocala, FL05-1983
Skills
- Office Administration: File Management, Data Entry, Office Organization
- Communication: Verbal & Written Communication, Customer Service, Professional Correspondence
- Financial Support: Accounts Payable/Receivable, Invoicing, Budget Tracking
- Software Proficiency: Microsoft Office Suite (Excel, Word, Outlook), QuickBooks,
- Time Management: Scheduling, Multi-tasking, Deadline Management
- Team Support: Cross-functional Coordination, Staff Scheduling, Vendor Management
Accomplishments
Associate of the Quarter – 2020
Recognized for outstanding performance, dedication, and consistent contribution to office operations and customer satisfaction.
Certification
Notary Public License– Florida, 2017
Licensed by the Florida Secretary of State to notarize documents, administer oaths, and certify legal signatures.
Timeline
Administrator Assistant
Del-Air Electrical
08.2017 - Current
Administrative Assistant
Central Florida Storage
08.2012 - 08.2017
Contract Administrator
Mcdonald Air & Sheet Metal Inc.
01.2004 - 08.2012
Assistant Manager
Winn Dixie Supermarket
09.1989 - 09.2003
High School Diploma -
North Marion High School
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