Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Custom
References
Timeline
Generic

Cynthia Mack

Stuttgart,Arkansas

Summary

Efficient Accounts Receivable/Accounts Payable Clerk known for high productivity and ability to complete tasks swiftly. Specialize in ledger reconciliation, invoice processing, and financial reporting. Excel in time management, problem-solving, and communication, ensuring smooth financial operations. Well-organized professional experienced in multitasking to manage diverse accounting requirements. Successful in task prioritization, audit support and payroll administration. Familiar with operating on demanding schedules and maintaining financial controls with little oversight. Skilled in bookkeeping, accounting, and auditing with background in managing accurate financial records and preparing reports. Known for strong analytical skills and ability to improve processes leading to increased efficiency. Demonstrated success in reconciling accounts and ensuring compliance with financial policies. Committed to maintaining confidentiality of financial data and contributing to team success through hard work and attention to detail. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

24
24
years of professional experience

Work History

Accounts Receivable/Accounts Payable Clerk

Lockhart Transportation
Stuttgart, AR
09.2023 - Current
  • Processed incoming payments and recorded transactions in accounting software.
  • Verified customer account details for accuracy and completeness.
  • Prepared invoicing for clients and vendors.
  • Responded to customer inquiries regarding billing and payment issues.
  • Partnered with office manager to ensure accuracy of financial records.
  • Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
  • Processed invoices, credit memos, and other documents related to accounts receivable.
  • Supported month-end closing reports by reconciling accounts receivable reports.
  • Maintained accurate records of accounts receivable and payable transactions.
  • Reconciled daily cash receipts with bank deposits.
  • Entered, posted and scanned accounts receivable documents into accounting software.
  • Updated vendor files with new contact information or changes in payment terms upon request.
  • Prepared monthly statements for customers and sent out reminder notices when necessary.
  • Generated monthly aging reports to track overdue payments from clients, and followed up accordingly.
  • Developed processes and procedures that improved the efficiency of the accounts receivable department operations.
  • Processed new customer forms to set up accounts in system.
  • Maintained accurate records of accounts payable transactions using accounting software.
  • Maintained accounts payable files and records in an organized manner.
  • Prepared checks for payment of vendor invoices on a timely basis.
  • Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Prepared and processed payroll for Lockhart Trucking.

Teller, Vault Teller & Supervisor of Dep Ops

Arkansas County Bank, Farmers & Merchants Bank
Stuttgart, Arkansas
12.2001 - 08.2023
  • Managed daily operations of teller team, ensuring efficient customer transactions.
  • Trained staff on banking procedures and customer service standards.
  • Oversaw cash handling and balancing for all teller transactions.
  • Implemented process improvements to enhance service delivery and accuracy.
  • Coordinated staff schedules for optimal branch coverage and workflow.
  • Resolved customer inquiries and issues with professionalism.
  • Monitored compliance with banking regulations and internal policies.
  • Assisted in developing training materials for newly hired tellers.
  • Processed customer transactions efficiently and accurately.
  • Provided excellent customer service during daily interactions.
  • Assisted customers with account inquiries and solutions.
  • Managed cash drawer and ensured balanced transactions.
  • Maintained compliance with banking regulations and policies.
  • Promoted bank products to enhance customer engagement.
  • Collaborated with team members to improve workflow efficiency.
  • Balanced cash drawers on a daily basis.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Trained new tellers on operational procedures and systems.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Answered customer inquiries regarding bank products and services.
  • Built and maintained client relationships through quality, personalized interactions.
  • Explained account information to customers in detail as needed.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Delivered exceptional service to customers in person or over telephone.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Followed up on requests from customers in a timely manner.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Explained the features of various banking products available to customers.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Trained employees on cash drawer operation.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.
  • Reported any operational issues or system problems that occurred during shift promptly.
  • Maintained accurate records of all transactions and customer interactions.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Identified transaction errors when debits and credits did not balance.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Prepared official checks for customer and internal bank needs.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Transmitted orders to supply cash to meet daily needs.
  • Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Maintained confidentiality of bank records and client information.
  • Performed daily reconciliation of teller drawer within established limits.
  • Adhered to financial services security and audit procedures.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Maintained accurate records of all transactions for compliance purposes.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Received and counted daily inventories of cash, drafts and checks.
  • Reported daily averages and shortages to operations department.
  • Performed special services for customers, ordering bank cards and checks.

Education

High School Diploma -

Stuttgart High School
Stuttgart, AR
05-2001

Skills

  • Invoice processing and payment management
  • Data entry accuracy
  • Vendor and relationship management
  • Time management and attention to detail
  • Team collaboration and communication
  • Accounts reconciliation
  • Customer relationship management

Affiliations

  • Mother of three wonderful kids, Emma 20, Orrin 17, and Ollie 9 and Honee to Paislee, my grand daughter.
  • I enjoy almost any activity outdoors, especially working in the yard, four wheeler rides, fishing trips, gardening and of course Stuttgart High School Football games!

Languages

English
Professional
Spanish
Limited

Custom

  • I have worked as a Bank Teller, Vault Teller and Supervisor Of Deposit Operations for a total of 22 Years. I started at BancorpSouth in December 2001, in between having children, I took off for a bit and started at Farmers & Merchants Bank, then eventually went to Arkansas County Bank. After many years of banking, I decided I needed a change and Started at Lockhart Transportation a couple years ago.

References

References available upon request.

Timeline

Accounts Receivable/Accounts Payable Clerk

Lockhart Transportation
09.2023 - Current

Teller, Vault Teller & Supervisor of Dep Ops

Arkansas County Bank, Farmers & Merchants Bank
12.2001 - 08.2023

High School Diploma -

Stuttgart High School

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