Cynthia MacKay

Improved patient satisfaction by providing timely and efficient meal service to residents.

• Expedited meal delivery by efficiently organizing tray assembly lines for breakfast, lunch, and dinner services.
• Received positive feedback from patients regarding quality of service, contributing to an improved facility reputation.
• Provided compassionate care for elderly residents while assisting them during mealtimes, fostering a supportive atmosphere.
• Streamlined meal preparation, resulting in faster service times for patients and staff.
• Demonstrated exceptional attention to detail when preparing meals according to specific dietary restrictions or allergies.
• Supported needs of 3- person wait staff who attended to specific needs of countless customers daily.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled over 100 cash and credit card transactions to maintain accurate records daily.
• Correctly calculated inventory and ordered appropriate supplies daily.
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

• .Sourced 50+ vendors, built relationships, and negotiated prices
• Purchased new products and oversaw inventory stocking and availability.
• Managed supplier relationships to ensure timely delivery of products and services.
• Achieved cost savings by negotiating contracts and pricing with suppliers.
• Used Microsoft excel to authorize and monitor 100+ open purchase orders and consumables.
• Established long-term agreements with strategic suppliers, securing favorable pricing and delivery terms.
• Implemented strategic sourcing initiatives, reducing overall purchasing costs.
• Reduced order processing time by automating purchase orders and invoicing systems.
• Performed monthly reconciliation of open purchasing orders.
• Coordinated paperwork, updated spreadsheets, and maintained permanent records daily.
• Implemented policies to reduce cost and eliminate waste.