Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Cynthia Mahoney

Fullerton,CA

Summary

Proven achiever with experience at HQW, LLC, adept in handling high-volume calls and maintaining strong customer relationships. Specializes in Salesforce CRM and excels in telephone etiquette, ensuring high customer retention. Demonstrates a positive attitude and attention to detail, significantly enhancing customer satisfaction and workplace efficiency. Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering Number years of administrative and customer service experience.

Overview

9
years of professional experience

Work History

HQW, LLC

Appointment Setter
01.2015 - 06.2019

Job overview

  • Answered phone calls and answered questions from potential customers.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.

Commercial Cleaning Services Muncie

Sales Associate Specialist
09.2010 - 06.2015

Job overview

  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.

Education

Saddleback College
Mission Viejo, CA

Associate Degree In Liberal Arts from Liberal Arts And General Studies
06.1986

University Overview

Skills

  • Telephone Etiquette
  • Positive Attitude
  • Salesforce CRM
  • High-volume call environments
  • Script Reading
  • Clear Communication
  • Attention to Detail

Timeline

Appointment Setter
HQW, LLC
01.2015 - 06.2019
Sales Associate Specialist
Commercial Cleaning Services Muncie
09.2010 - 06.2015
Saddleback College
Associate Degree In Liberal Arts from Liberal Arts And General Studies

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Cynthia Mahoney