Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cynthia Maldonado

Waco,TX

Summary

More than 1 year experience in management and leadership roles.

Over 5 years experience in customer service.

Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.

Resourceful associate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.

Overview

5
5
years of professional experience

Work History

Warehouse Associate

Amazon
07.2022 - Current
  • Drives and execute standard work in areas of safety, quality and productivity to meet daily operational goals.
  • Work with RME techs to resolve issues with robotics systems.
  • Productively worked closely with associates as Amnesty Ambassador/Trainer.
  • Performed Problem Solving and Damage Processing.
  • Consistently lifted materials weighing as much as 30 pounds
  • Worked safely around moving machinery
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free

Assistant Manager

Chicken Express
03.2018 - 08.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Mentored team members to enhance professional development and accountability in workplace
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
  • Managed over 50 calls per shift

Education

GED -

Windham School District
Huntsville, TX
2017

Skills

  • Great communication skills
  • Can multi task
  • Able to asses situations carefully
  • Willingness to learn more
  • Great problem solving skills
  • Able to deliver results
  • Trustworthy
  • Attentive to detail
  • Great customer service skills
  • Great listening skills
  • Work safely around machinery

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Warehouse Associate

Amazon
07.2022 - Current

Assistant Manager

Chicken Express
03.2018 - 08.2019

GED -

Windham School District

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Cynthia Maldonado