Cynthia Maples
Earle,AR
Summary
Organized Operations Support Staff verifies orders and coordinates fulfillment services to support operational efficiency. Fosters collaborative team environment to drive positive customer experiences. Proficient with office machinery and leverages strong multi-tasking skills to meet deadlines by prioritizing assignments.
Overview
31
31
years of professional experience
Work History
Senior International Dock Agent ( Senior IDA)
FedEx
06.1996 - Current
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Scheduled timely repair and routine maintenance services to minimize disruption to office production.
- Liaised with freight forwarders and carriers to arrange product movements and deliveries.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
Social Service Representative 1
Department Of Human Services
01.1993 - 12.1997
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Coordinated with social, public and welfare agencies to obtain and provide client information.
- Visited homes and agencies to provide support and case management services to clients.
- Identified community resources to support clients.
- Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting clients in acquiring needed aid.
- Provided crisis intervention, guidance and supportive counseling to clients.
Education
Bachelor of Arts - Criminal Justice And Social Work
Arkansas State University
State University, AR05.1987
Associate of Arts - Liberal Arts And General Studies
Mississippi County Community College
Blytheville, AR05.1984
High School Diploma -
Earle High School
Earle, AR05.1982
Skills
- Information Updates
- Leadership
- Data Collection
- Operations Tracking
- Internal Department Communication
- Research and Analysis
Timeline
Senior International Dock Agent ( Senior IDA)
FedEx
06.1996 - Current
Social Service Representative 1
Department Of Human Services
01.1993 - 12.1997
Bachelor of Arts - Criminal Justice And Social Work
Arkansas State University
Associate of Arts - Liberal Arts And General Studies
Mississippi County Community College
High School Diploma -
Earle High School
Similar Profiles
Kevin Jackson Jr.Kevin Jackson Jr.
Package Handler at FedExPackage Handler at FedEx
Blanca CharlesBlanca Charles
Customer Solutions Agent at FedExCustomer Solutions Agent at FedEx
Jaiel SanchezJaiel Sanchez
Package Handler at FedExPackage Handler at FedEx
David Mendoza-PaizDavid Mendoza-Paiz
Package Handler at FedExPackage Handler at FedEx
Tanner ClarkTanner Clark
Contract Laborer at Self EmployedContract Laborer at Self Employed