Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cynthia Marin

Perris,CA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

21
21
years of professional experience

Work History

Office Manager

Ultra Dent Tools Inc
04.2017 - 08.2025
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Interceded between employees during arguments and diffused tense situations.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Completed bi-weekly payroll for employees.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Office Manager

Fix Auto
06.2011 - 03.2017
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Followed through with client requests to resolve problems.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Built diverse and consistent sales portfolio.
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.

Office Supervisor

Oc Glasscraft
11.2007 - 01.2011
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Provided materials preparation, notes and minute taking for meetings.
  • Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Lead Customer Service Representative

Safelite Auto Glass
02.2005 - 08.2007
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Reviewed associate performance to identify training needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Cross-trained and backed up other customer service managers.
  • Sought ways to improve processes and services provided.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Education

High School Diploma -

Canyon Springs High School
Moreno Valley, CA
06-1999

Skills

  • Billing
  • Vendor engagement
  • Staff hiring
  • Bookkeeping
  • Employee training
  • Payroll processing
  • Team supervision
  • Project management
  • Supply management
  • Meeting planning
  • Document management
  • Month-end reporting
  • Bank account reconciliations
  • Closing procedures
  • Financial management
  • Invoicing
  • Trend forecasting
  • AP/AR supervision
  • Staffing Systems
  • Bullhorn Software
  • Timerack Software

Languages

Spanish
Native or Bilingual

Timeline

Office Manager

Ultra Dent Tools Inc
04.2017 - 08.2025

Office Manager

Fix Auto
06.2011 - 03.2017

Office Supervisor

Oc Glasscraft
11.2007 - 01.2011

Lead Customer Service Representative

Safelite Auto Glass
02.2005 - 08.2007

High School Diploma -

Canyon Springs High School

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