Cynthia Marruffo
Murrieta,CA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
CARE TAKER
Self-Own Business
01.2018 - Current
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
Packer
Amazon
06.2020 - 02.2023
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Ensured timely completion of orders through effective time management and multitasking skills.
Supervisor
Macys Sunglass Hut
11.2015 - 01.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
ADMINISTRATIVE ASSISTANT
DS DISTRIBUTOR
11.2011 - 01.2018
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
General Education -
San Bernardino Valley College
San Bernardino, CA01.2003
Murrieta Valley High School
MURRIETA, CA01.1999
Skills
- Bilingual
- Compassionate Caregiving
- Event Setup
- Interpersonal Relationships
- Customer Relations
- Decision-Making
- Problem-Solving
- Microsoft Office
- Team Guidance and Motivation
- Database Updating
- Stock Inventory Management
- Performance Evaluation
Personal Information
Title: RETAIL SALES ASSOCIATE
Timeline
Packer
Amazon
06.2020 - 02.2023
CARE TAKER
Self-Own Business
01.2018 - Current
Supervisor
Macys Sunglass Hut
11.2015 - 01.2018
ADMINISTRATIVE ASSISTANT
DS DISTRIBUTOR
11.2011 - 01.2018
General Education -
San Bernardino Valley College
Murrieta Valley High School
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