Cynthia Martin
Lehi,UT
Summary
Forward-thinking Operations Specialist bringing 15 years of expertise in Customer Service. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
Overview
7
7
years of professional experience
Work History
PROPERTY INSPECTOR INDEPENDENT CONTRACTOR
08.2021 - Current
- Obtain photos of homes, outbuildings and identify hazards on homeowners’ property.
- Interview owners on property and work with homeowners as needed to obtain information.
- Certified for commercial and high-end properties.
- Update client information including emails, phone conversation, computer sketches and other reports as dictated by insurance companies.
- Independent work with various clients and insurance to ensure accurate and timely reports.
Customer Service Coordinator
CAFÉ RIO
08.2021 - Current
- Supervised all Customer Service areas. Reported findings to Board of Directors as requested and at monthly meeting.
- Work with all departments within the corporate offices to ensure Customer needs are met.
- Processing of refunds, gift cards and other transactions
- Report and interact with customers and Insurance companies in regard to personal injury and damages
- Companies in regard to personal injury and damages
Resolution Services Liaison Multi Brand
MARRIOTT VACATION CLUB
03.2018 - Current
- Assist owners with escalated questions related to loans, maintenance fees, deed changes, and other related topics.
- Perform research in response to escalated owner questions and issues.
- Perform research in response to escalated owner questions and issues.
- Follow empowerment guidelines and proper escalation procedures to resolve owner service recovery issues (e.g., complaints, reservation errors)
Education
Master of Business Administration -
UNIVERSITY OF PHOENIX
Salt Lake City, UTBachelor of Science - Business Administration and Business Marketing (Dual Major)
UNIVERSITY OF PHOENIX
Salt Lake City, UTAssociate’s - general studies
WEBER STATE UNIVERSITY
Ogden, UTSkills
- Assertiveness
- Mediation skills
- Influencing skills
- Representative experience
- Verbal and written communication
- Collaborative relationships
- Issue resolution
- Cross-functional communications
- Conflict mediation
- High-pressure environments
Section name
- Columbia Sportswear -Softline Manager 2012-02-2017
- Intermountain Healthcare – Office Coordinator 2008-02-2014
- Report and interact with customers and Insurance companies in regard to personal injury and damages
Timeline
PROPERTY INSPECTOR INDEPENDENT CONTRACTOR
08.2021 - Current
Customer Service Coordinator
CAFÉ RIO
08.2021 - Current
Resolution Services Liaison Multi Brand
MARRIOTT VACATION CLUB
03.2018 - Current
Bachelor of Science - Business Administration and Business Marketing (Dual Major)
UNIVERSITY OF PHOENIX
Associate’s - general studies
WEBER STATE UNIVERSITY
Master of Business Administration -
UNIVERSITY OF PHOENIX
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