Cynthia L. Martinez
Bronx,NY
Summary
Dynamic and results-driven administrative professional with over 20 years of expertise in healthcare administration and leadership, dedicated to enhancing workflow efficiency and team performance. Proven track record in managing diverse teams while ensuring compliance with stringent healthcare regulations, coupled with proficiency in Epic, Kronos, Workday, and comprehensive medical office management. Recognized for strategic thinking and problem-solving skills that drive operational excellence and elevate patient satisfaction. Prepared to contribute to a management-level role focused on fostering transformative improvements in healthcare delivery.
Overview
18
18
years of professional experience
Work History
Administrative Supervisor II / Interim Imaging Director
Montefiore Hospital – Dept. of Radiology
Bronx, NY
09.2022 - Current
- Oversaw daily administrative operations and led a 33-member team comprising technologists, service associates, and administrative staff.
- Oversaw MRI unit development to ensure timely and efficient project completion during interim leadership.
- Facilitated vendor relationships to ensure timely preventive maintenance and efficient supply procurement.
- Administered sensitive documentation processes for FMLA licenses and retirement forms to ensure compliance and accuracy within Workday.
- Managed daily revenue cycle tasks in Epic to ensure accurate financial operations.
- Organized and executed departmental events to enhance team collaboration and streamline performance evaluations.
- Oversaw daily operations in radiology department, ensuring efficient workflow and strict adherence to protocols.
- Streamlined patient appointment scheduling to improve operational efficiency and reduce patient wait times.
- Processed bi-weekly payroll for 30 employees, ensuring accuracy and timeliness.
Senior Referral Coordinator
Mount Sinai West Hospital – Hematology & Oncology
NY, NY
01.2017 - 09.2022
- Oversaw front-desk operations and provided comprehensive support to administrative staff to ensure seamless service delivery.
- Oversaw training of new hires and filled in for absent team members and management to maintain operational efficiency.
- Ensured accurate insurance verification and authorization to streamline patient billing processes.
- Facilitated seamless check-in and check-out processes to enhance overall service delivery and patient satisfaction.
- Developed and enforced compliance strategies to maintain HIPAA standards and align with institutional protocols.
- Executed payroll management for union and non-union employees to ensure timely and accurate compensation.
Secretary II
Mount Sinai West Hospital – Infectious Disease
NY, NY
03.2010 - 01.2017
- Efficiently registered patients and meticulously updated insurance information across Epic, IDX, Dentrix, and Eagle platforms.
- Managed appointment logistics and worked closely with clinical staff to facilitate record availability for patient consultations.
- Facilitated training for junior staff, contributing to skill development and team cohesion. Streamlined office operations through effective management of filing, scanning, and scheduling tasks.
- Coordinated intake work queues while maintaining compliance with insurance and referral documentation standards.
Patient Account Representative
William F. Ryan Community Health Center
NY, NY
02.2009 - 02.2010
- Coordinated claims submission appeals and conducted thorough insurance verifications to maintain compliance and accuracy.
- Achieved timely payment collection and precise charge documentation. Promoted HIPAA compliance to enhance patient confidentiality and trust.
- Achieved efficient scheduling of radiology appointments, improving patient access to services. Addressed medication queries from pharmacies, contributing to seamless patient care.
- Collaborated with healthcare teams to code diagnoses and support seamless admission processes for patients.
Office Assistant / Intern
AmeriCorps Health Corps
NY, NY
12.2007 - 12.2008
- Facilitated efficient office operations to enhance workflow through effective reception management, appointment scheduling, and file maintenance.
- Led initiatives to safeguard patient information, streamline insurance verification processes, and optimize data entry operations.
- Monitored and replenished supply inventories, supporting streamlined administrative processes.
Education
Bachelor of Science - Administration & Management
SUNY Empire State College
Saratoga Springs, NY2019
Service Corps - undefined
AmeriCorps Health Corps
Skills
- Team management
- Event planning and travel organization
- HIPAA compliance expertise
- Prior authorization management
- Workday and Kronos experience
- Client support and engagement
- Payroll management
- Onboarding processes
- Referral management
- Skilled in MS Office and Google tools
Languages
Bilingual: English & Spanish
Timeline
Administrative Supervisor II / Interim Imaging Director
Montefiore Hospital – Dept. of Radiology
09.2022 - Current
Senior Referral Coordinator
Mount Sinai West Hospital – Hematology & Oncology
01.2017 - 09.2022
Secretary II
Mount Sinai West Hospital – Infectious Disease
03.2010 - 01.2017
Patient Account Representative
William F. Ryan Community Health Center
02.2009 - 02.2010
Office Assistant / Intern
AmeriCorps Health Corps
12.2007 - 12.2008
Service Corps - undefined
AmeriCorps Health Corps
Bachelor of Science - Administration & Management
SUNY Empire State College