Hi, I’m
Cynthia Martoccio
Centralia,IL
Opportunities Don't happen.You create them.
Chris Grosser
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
years of professional experience
Work History
TRM NREMt. Vernon, IL
ACCOUNT EXECUTIVE
01.2022 - Current
Job overview
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
TRM NRE
Supplier Quality Specialist
12.2019 - 12.2021
Job overview
- Reported problems and concerns to management.
- Inspected items and compared against standards to meet regulatory requirements.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Performed tests and inspections to conform to established standards.
- Recorded and organized test data for report generation and analysis.
- Developed and implemented procedures to meet product quality standards.
- Liaised between quality control and other departments and contractors, providing project updates and consultation.
TRM MRE
Inside Sales Representative
07.2004 - 12.2018
Job overview
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Used CRM software to maintain detailed contact logs and account records.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Quoted prices, credit terms and other bid specifications.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Recorded accurate and efficient records in customer database.
- Trained new employees on customer service, money handling and organizing strategies.
Education
BACBelleville, IL
from Business
Skills
- Expense Analysis
- Microsoft Office
- Hiring and Retention
- Status Updates
- Financial Forecasting
- Detailed Analysis
- Office Support
- Operational Procedures
- Closing Procedures
- Customer Satisfaction
- Training and Development
- Delivery Schedules
- Motivational Leadership
- Employee and Applicant Assessment
- Eligibility Determinations
- Manage Employee Relations
- Leave of Absence Transitions
- Adaptable to Changing Conditions
- Database Maintenance
- Policy Interpretation
- Onboard New Hires
- Applicant Qualification
- In-Person and Telephone Interviewing
- Complaint Handling
- Training Development and Execution
- Employee Orientation
- Policy and Procedure Writing
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
ACCOUNT EXECUTIVE
TRM NRE
01.2022 - Current
Supplier Quality Specialist
TRM NRE
12.2019 - 12.2021
Inside Sales Representative
TRM MRE
07.2004 - 12.2018
BAC
from Business
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