Cynthia Massey
Fredericksburg,VA
Summary
Motivated and enthusiastic student currently pursuing an AAS degree in Information Technology. Possessing basic knowledge in troubleshooting, website designing, and network management gained through IT coursework. Quick learner with a genuine passion for technology, dedicated to continuous professional growth and achieving success in an entry-level IT position. Exceptional communication and analytical skills enable excel both independently and as a valuable team member.
Overview
6
6
years of professional experience
Work History
Front Desk
Himalayan Market
Fredericksburg
01.2023 - 12.2024
- Assist customers at the front counter, ensuring efficient service and customer satisfaction
- Eager to master new skills and contribute positively to team goals
- Optimized front counter operations, enhancing customer flow and satisfaction
- Passionately engage with customers, striving to exceed service expectations daily
- Maintain meticulous accuracy in customer transactions, ensuring reliability
Front Desk
Avis Budget rental
Manassas
09.2018 - 11.2019
- Managed front desk operations, enhancing customer satisfaction through efficient service
- Handled customer inquiries and reservations, achieving high customer retention rates
- Processed transactions and maintained records, ensuring accuracy and compliance with company policies
Education
Associate of Applied Science - Information Systems Tech
Germanna Community College
Fredericksburg, VA05.2025
Career Studies Certificate - Networking
Germanna Community College
Fredericksburg, VA12.2023
Career Studies Certificate - Data Center Technician
Germanna Community College
Fredericksburg, VA12.2023
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace
- Operating Systems: Windows, Linux, MacOS
- Database Management: basic knowledge of SQL, database design, and queries
- Programming Languages: basic knowledge of JAVA, Cisco, Python, HTML
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Professional
Affiliations
PHI THETA KAPPA, Alpha Lambda Psi, 09/28/23
Timeline
Front Desk
Himalayan Market
01.2023 - 12.2024
Front Desk
Avis Budget rental
09.2018 - 11.2019
Associate of Applied Science - Information Systems Tech
Germanna Community College
Career Studies Certificate - Networking
Germanna Community College
Career Studies Certificate - Data Center Technician
Germanna Community College
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