Cynthia McCray

• Evaluate Local Department of Social Services (LDSS) performance based on federal directives and state regulations. Performance is measured by accuracy of disbursement, timelines of benefits received, and deference with federal directives and state guidelines utilizing procedures that ensures program integrity and non-bais. Responsible to conduct in-depth interviews either in person or by telephone as required with Virginians who are participating in Supplement Nutrition Assistance Program (SNAP). Research and gather-required information from (LDSS) case records, system inquiries, third-party contacts. Accurately evaluate all information using Quality Control procedures and program policy to reach sound and precise conclusion on each review.

Determine eligibility for Virginians applying for public assistance programs i.e Supplement Nutrition Assistance Program, Medicaid Program for families and children and the elderly. Performed in - depth in person and telephone interviews. Explain benefit programs rights and responsibilities to applicants/client according to federal and state policies and procedures. Provide coverage of the unit in supervisor's absence. Established communication with Social Worker, Local and State Departments of Social Services, State Department of Medical Assistance. Respond to clients inquires on status of application/review. Write appeal summaries and participate in appeals proceedings.

• Handled up to 40 calls per week to address customer inquiries and concerns