Deeply committed to supporting the growth and success of the local community through service, advocacy, and outreach Passionate about autism awareness and the special needs community, with a strong interest in education, advocacy, and promoting greater understanding and inclusion Dedicated to helping create positive opportunities and support systems for individuals and families affected by special needs
Ashley N Kennedy
Forest Hills
Summary
Detail-oriented human services professional with experience determining eligibility for public assistance programs including SNAP and Medicaid. Skilled in income verification, regulatory compliance, client interviews, case documentation, and customer service. Seeking to transition into a Leasing/Occupancy Specialist role where strong administrative, compliance, and resident-support skills can contribute to effective housing operations and tenant relations.
Experienced with quality control inspections and reviews, ensuring adherence to established standards. Utilizes analytical skills and keen attention to detail to identify and resolve discrepancies. Knowledge of quality assurance principles and practices, contributing to consistent product integrity and reliability.
Overview
20
20
years of professional experience
Work History
Quality Control Reviewer
Office of Inspector General
Charleston, WV
07.2022 - Current
- I work independently to review and investigate cases or program activities. Communicate with individuals and organizations to gather and verify information, ensuring compliance with federal and state guidelines. Review cases and program activities to ensure compliance with regulations. Examine records and data to identify errors or inconsistencies. Contact individuals or organizations to verify information. Analyze decisions to ensure they follow laws, policies, and procedures. Write clear summaries of case findings, including any errors identified. Maintain accurate records of all assigned cases and review timelines. Conduct special program reviews as assigned. Understanding of relevant laws, regulations, and procedures. Strong attention to detail and analytical skills. Basic math skills. Ability to communicate clearly, both verbally and in writing. Strong interpersonal skills for working with diverse individuals. Ability to gather and evaluate sensitive information. I am organized and able to manage time and tasks effectively. Skilled in writing clear, concise reports and maintaining accurate records.
Economic Service Worker
DOHS
Williamson, WV
06.2010 - 07.2022
- I maintained a large caseload, and I worked with a variety of complex programs: SNAP, Medicaid, The Affordable Healthcare ACT, Emergency Assistance, LIEAP, School Clothing Allowance etc. All while being a bridge between families and community resources to ensure the clients got the assistance they needed when our agency wasn't able to or the assistance would be delayed. I processed applications, telephonic and face-to-face interviews, changes, cleared alerts and data exchanges for these programs within the time constraints. All while interpreting and applying policy to assure my cases were as accurate as possible. I was a backup to the Nursing Home Medicaid and the ADW Waiver Worker, which required more in-depth casework than just processing the applications or reviews, as those cases required a lot of contact with the Nursing facilities and Waiver agencies to provide much-needed services to some of the most vulnerable clients. I was also backup to my supervisor. I trained coworkers, answered questions, navigated my way through the Income Maintenance Manual, when the questions involved material that I was not familiar with.
Office Assistant II
DOHS
Williamson, WV
11.2009 - 06.2010
- Under general supervision, I worked in a fast paced high stress environment, multitasking clerical duties. I posted information to logs and ledgers as needed, always adhering to office procedures while calling for interpretation of said rules. I operated office equipment and routed incoming calls to the correct case worker in a timely and efficient manner. I also performed other related work as required.
Receptionist/PT Liaison
Pikeville Medical Center/Medial Leader
Pikeville, KY
03.2006 - 11.2009
- I served as the primary receptionist for Pikeville Medical Center's good news newspaper, The Medical Leader. I greeted visitors, answered phone calls, and directed inquiries to appropriate staff. I also acted as a liaison between newspaper staff, hospital departments, and Human Resources, delivering drafts for proofreading and coordinating edits before publication. Provided administrative support, organized submissions, and maintained deadlines. Worked directly under my supervisor to complete additional duties and special projects as needed while ensuring professional and confidential communication.
Education
No Degree - Business Administration
Southern West Virginia Community & Technical College
Williamson, WVHigh School Diploma - Business Admin.
Williamson High School
Williamson, WV 05-2003
Skills
- Customer focus
- Auditing techniques
- Quality management
- Income & Asset Verification
- Eligibility Determination
- Program Compliance
- Customer Service & Conflict Resolution
- Client Communication
- Case Documentation
- Ability to deal courteously and tactfully with the general public
- Ability to handle irate clients in a calm and fair manner
- Interviewing & Intake Processing
- Data Entry & Record Management
- Confidential Information Handling
- Microsoft Word
- Policy Interpretation
- Time Management & Organization
Interests
Timeline
Quality Control Reviewer
Office of Inspector General
07.2022 - Current
Economic Service Worker
DOHS
06.2010 - 07.2022
Office Assistant II
DOHS
11.2009 - 06.2010
Receptionist/PT Liaison
Pikeville Medical Center/Medial Leader
03.2006 - 11.2009
No Degree - Business Administration
Southern West Virginia Community & Technical College
High School Diploma - Business Admin.
Williamson High School