Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Timeline
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Cara Cox

Bangs,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience
1
1
Language

Work History

Quality Control Reviewer

AMA Consulting
Winter Park, FL
01.2022 - 06.2024
  • Performed detailed reviews of documents, data and reports to ensure accuracy and completeness.
  • Created training materials to train new hires for company
  • Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
  • Identified production concerns and worked with supervisors to understand and remedy situations.
  • Followed up with customers via email or telephone as needed regarding account status or other inquiries.
  • Provided training for new hires on company policies and procedures related to customer service operations.
  • Learned and adapted quickly to new technology and software applications.

Service Coordinator

Discount Tire
Early, TX
01.2021 - 01.2022
  • Provided customer service to ensure client satisfaction.
  • Maintained accurate records of services provided for each client.
  • Monitored staff performance and provided feedback on areas of improvement needed.
  • Provided support to field technicians during service visits when necessary.
  • Reviewed invoices for accuracy prior to submission for payment processing.
  • Provided timely feedback to management on service failures and customer concerns.
  • Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
  • Liaised between client and technician to keep parties fully informed.
  • Toggled between multiple systems and databases to look up information and update records.

Service Coordinator

Discount Tire
Odessa, TX
12.2019 - 01.2021
  • Maintained accurate records of services provided for each client.
  • Monitored staff performance and provided feedback on areas of improvement needed.
  • Provided support to field technicians during service visits when necessary.
  • Reviewed invoices for accuracy prior to submission for payment processing.
  • Provided timely feedback to management on service failures and customer concerns.
  • Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
  • Liaised between client and technician to keep parties fully informed.
  • Toggled between multiple systems and databases to look up information and update record

Animal Care Supervisor

Petco
Lake Jackson, TX
08.2017 - 11.2019
  • Developed and enforced animal care policies, procedures and safety protocols.
  • Provided oversight of animal care staff to ensure adherence to quality standards and regulations.
  • Monitored daily operations of animal housing facilities, including maintenance, sanitation and security.
  • Conducted routine inspections of all animal enclosures for cleanliness, safety, health and comfort.
  • Performed physical examinations on animals to assess general health conditions and diagnose illnesses or injuries.
  • Assisted with the coordination of veterinary services for sick or injured animals.
  • Maintained detailed records regarding medical treatments, diets, behaviors and other aspects of animal care.
  • Administered medications as prescribed by veterinarians and monitored progress of treatment plans.
  • Advised owners on sanitation, feeding and general care to promote animal health.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Delivered excellent service to pet owners to drive repeat business.

Education

High School Diploma -

Brazosport Christian School
Lake Jackson, TX
05-2017

Skills

  • Continuous Improvement
  • Training material development
  • Typing Speed
  • Spreadsheet tracking
  • Customer Service
  • Quality Control

Affiliations

  • Bike riding
  • Dog training

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Quality Control Reviewer

AMA Consulting
01.2022 - 06.2024

Service Coordinator

Discount Tire
01.2021 - 01.2022

Service Coordinator

Discount Tire
12.2019 - 01.2021

Animal Care Supervisor

Petco
08.2017 - 11.2019

High School Diploma -

Brazosport Christian School

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Cara Cox