Cynthia McIntosh
Maxton,NC
Summary
A dynamic leader with a proven track record at Chick-fil-A, I excel in operational efficiency and team management. Expert in fostering sales growth and ensuring sanitation standards, my approach has significantly enhanced customer satisfaction and staff productivity. Skilled in conflict resolution and kitchen oversight, I drive success through innovation and effective labor management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Director
Chick-fil-A
06.2021 - 01.2025
- Coordinated with other departments, such as the catering or events division, to ensure seamless operations and customer satisfaction across all facets of the business.
- Managed financial aspects of the restaurant, including budgeting, forecasting, and controlling costs to maximize profitability.
- Cultivated a positive work environment by promoting open communication and fostering teamwork among staff members.
- Streamlined restaurant operations for increased efficiency and improved staff productivity.
- Developed comprehensive employee training programs, resulting in a knowledgeable and skilled workforce.
- Fostered an atmosphere of continuous improvement by soliciting staff feedback and implementing necessary changes to enhance overall restaurant performance.
- Ensured compliance with health, safety, and sanitation regulations to maintain high standards of cleanliness in the establishment.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Developed unique events and special promotions to drive sales.
- Maximized quality assurance by completing frequent line checks.
Record Filer
Back2Back Chiropractic
09.2019 - 01.2020
- Reduced misplaced documents by maintaining a clean and organized filing area, ensuring proper storage of important files.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
- Maintained physical and computer-based filing systems.
- Ensured compliance with industry regulations by maintaining accurate documentation for audits and inspections.
Education
High School Diploma -
Mooresville High School
Mooresville, NC05.2021
Skills
- Hiring decisions
- Operational efficiency
- Labor management
- Sanitation standards
- Sales growth
- Organization and prioritization
- Customer engagement
- Team management
- Food service background
- Point of sale (POS) system operation
- Kitchen equipment operation and maintenance
- Staff management
- Conflict resolution techniques
- Shift management
- Recruitment
- Labor and food cost control
- Kitchen oversight
- Customer service
Certification
ServSafe Food Saftey Manager Certification
Timeline
Restaurant Director
Chick-fil-A
06.2021 - 01.2025
Record Filer
Back2Back Chiropractic
09.2019 - 01.2020
High School Diploma -
Mooresville High School
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