Cynthia Meza
El Paso
Summary
Dynamic professional with extensive experience at Speaking Rock Entertainment Center, excelling in team leadership and operations management. Proven track record in resolving conflicts and enhancing customer engagement. Skilled in training staff and enforcing policies, ensuring a high standard of service and compliance. Committed to fostering a positive work environment and driving team success.
Overview
13
13
years of professional experience
Work History
Lead Assistant Manager
Speaking Rock Entertainment Center
El Paso
02.2023 - Current
- Assisted AMOD with customer complaints in a professional manner while maintaining excellent customer relations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Enforced disciplinary actions when necessary according to company policies.
- Assisted MOD in the recruitment, interviewing, and hiring of new employees.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Performed administrative tasks such as adjusting and approving timesheets along with scheduling shifts on ukg system.
Assistant Manager on Duty
Speaking Rock Entertainment Center
El Paso
12.2021 - 02.2023
- Created a positive work environment for employees and delivered exceptional customer service.
- Assigned work and monitored guest services performance during their shift.
- Resolved customer complaints requiring management level-escalation.
- Supervised daily operations including scheduling stations and assigning duties.
Mobile Bingo Cashier, Bingo Caller
Speaking Rock Entertainment Center
El Paso
10.2020 - 12.2021
- Operate cash registers transactions accurately and responsibly.
- Register new players to the mobile bingo and explain how the system works.
- Training new employees in all areas of the department.
- As a bingo caller I can explain the rules of the game to customers, use agilysys system to sell bingo, and communicate with my team and supervisors over the radio when there is a winner.
Food and Beverage Supervisor
Speaking Rock Entertainment Center
El Paso
05.2018 - 03.2020
- Training new employees in different areas of the department, ensuring that they understand their duties or delegated tasks.
- Maintain hygiene standards at the bar and kitchen areas.
- Receive customer and employee's complaints and resolve them promptly in a professional manner.
- Keep good communication with department director, managers on duty and employees.
- Follow company/department procedures and policies.
Cashier, Server, Bartender
Speaking Rock Entertainment Center
El Paso
06.2012 - 05.2018
- Operated cash register or POS system to receive payment by cash and credit card.
- Greeted customers promptly and responded to questions.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Served food and beverages to patrons and confirmed complete orders.
Education
BBA - General Management
The University of Texas At El Paso
El Paso, TX05-2022
Associate of Arts - Accounting, business and economics
El Paso Community College
El Paso, TX12-2018
Skills
- Team leadership and motivation
- Operations management
- Customer engagement
- Problem solving and conflict resolution
- Effective communication
Languages
English
Professional
Spanish
Professional
Timeline
Lead Assistant Manager
Speaking Rock Entertainment Center
02.2023 - Current
Assistant Manager on Duty
Speaking Rock Entertainment Center
12.2021 - 02.2023
Mobile Bingo Cashier, Bingo Caller
Speaking Rock Entertainment Center
10.2020 - 12.2021
Food and Beverage Supervisor
Speaking Rock Entertainment Center
05.2018 - 03.2020
Cashier, Server, Bartender
Speaking Rock Entertainment Center
06.2012 - 05.2018
BBA - General Management
The University of Texas At El Paso
Associate of Arts - Accounting, business and economics
El Paso Community College
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