Cynthia Montalvo
Hamilton Square,NJ
Summary
Detail-oriented professional with a strong background in fleet management and customer relationship management. Committed to enhancing service operations and ensuring vehicle safety, contributing to improved customer satisfaction and operational integrity.
Overview
12
12
years of professional experience
Work History
Fleet Manager - Northeast District
Assa Abloy Entrance Systems
Hamilton, NJ
03.2020 - Current
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Evaluated vehicle conditions and specified maintenance tasks to be executed within designated timeframes.
- Engaged with drivers, upper management, and shop department to foster improved communication and collaboration.
- Strengthened overall fleet safety to support operational integrity through rigorous adherence to regulatory standards and proactive risk management strategies.
- Ensured precision in driver information management to facilitate efficient delivery operations.
- Supplied drivers with relevant safety resources, reinforcing adherence to established rules and regulations.
- Conducted regular evaluations of fleet performance metrics to enhance operational efficiency and drive revenue growth.
Service Supervisor
ASSA ABLOY Entrance Systems
03.2020 - Current
- Supervised daily operations to ensure efficient workflow and service quality.
- Trained and mentored team members on product knowledge and customer service best practices.
- Implemented process improvements to enhance service delivery and reduce response times.
- Monitored performance metrics to identify areas for operational efficiency gains.
- Coordinated with cross-functional teams to address customer issues and resolve escalations effectively.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
Account Executive
CPR Services
Robbinsville, NJ
06.2016 - 07.2019
- Cultivated strong client relationships, enhancing customer satisfaction and retention.
- Developed tailored marketing strategies to increase product visibility and sales.
- Managed full sales cycle, from prospecting to closing, ensuring seamless transitions.
- Collaborated with cross-functional teams to align sales initiatives with business objectives.
- Implemented strategic account management processes, resulting in improved efficiency.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Streamlined account management processes for increased efficiency and improved client retention rates.
Customer Service Advocate
Chicago Bridge & Iron
Hamilton, NJ
06.2016 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Intake Specialist
State of New Jersey - Superstorm Sandy Initiative
Lakewood, NJ
09.2014 - 06.2016
- Conducted comprehensive assessments of client needs for disaster recovery programs.
- Coordinated intake processes to ensure efficient service delivery and resource allocation.
- Developed and maintained detailed case documentation for tracking progress and compliance.
- Provided guidance and support to clients navigating application procedures for assistance programs.
- Completed intake assessment forms and filed clients' charts.
Education
Associate of Science - Business
Katherine Gibbs College
Montclair, NJCertifications - Project And Quality Management
Rutgers University
Online CoursesSkills
- Fleet optimization
- Fleet management
- Scheduling
- Vehicle inspections
- Preventive Maintenance
- Operations and logistics
- Delivery schedule oversight
- Driver management
- Equipment procurement
- Safety monitoring
- Effective communication
- Vendor collaboration
- Accident management
- Vehicle disposal
- Customer relationship management
Timeline
Fleet Manager - Northeast District
Assa Abloy Entrance Systems
03.2020 - Current
Service Supervisor
ASSA ABLOY Entrance Systems
03.2020 - Current
Account Executive
CPR Services
06.2016 - 07.2019
Customer Service Advocate
Chicago Bridge & Iron
06.2016 - 06.2019
Intake Specialist
State of New Jersey - Superstorm Sandy Initiative
09.2014 - 06.2016
Associate of Science - Business
Katherine Gibbs College
Certifications - Project And Quality Management
Rutgers University