Cynthia Montanez
Middletown,NEW YORK
Summary
Detail-oriented Child Protective Specialist dedicated to maintaining safety and improving care for children through investigations and family improvement plans. Proven multitasker with good communication skills and a methodical approach. Experienced in checking claims of abuse, neglect and safety issues. Expertise includes maintaining records, planning case actions and supporting court actions. Prepared to offer my experience in the field and take on a challenging position.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CPS Caseworker
Sullivan County Department of Family Services
Liberty, NY
08.2022 - Current
- Created safety plans for children in need of protection from abuse or neglect.
- Assessed risk factors that may lead to further harm or danger to a child's physical or emotional health.
- Conducted home visits, completed inspections and interviewed family members and witnesses.
- Conducts investigations regarding allegations of abuse, neglect, abandonment and/or special conditions for children while working with law enforcement.
- Engages families to understand the family's perspectives about family dynamics, challenges and solutions.
- identifies needs and determines the level of intervention needed to include voluntary services or court ordered dependency services.
- Assesses danger threats, child vulnerabilities and caregiver protective capacities in order to determine whether a child is safe or not safe.
- Prepares appropriate and necessary reports/documentation in coordination with Children's Legal Services and provides testimony in court.
- Studies the background and need of care of the children referred, securing information from the child himself, the family, relatives, schools, churches, family courts and other agencies, when Fostercare is necessary, determines a placement for the child in a healthier and safe environment.
Medical Benefits Specialist
Saint Luke's Hospital
Newburgh, NY
05.2019 - 11.2021
- Completes screening worksheet and to determine potential eligibility
- Completed applications, related forms, as well as screening sheets, for, will be forwarded to the appropriate MASH staff for further action
- Referrals will be data entered into the MASH database and notes made in both MASH and hospital systems as to disposition of screening. (i.e. declined, accepted and referred to advocate, pended, etc.) Print outs for non-declined referrals will be made and maintained locally.
- Regularly input case status comments to the MASH and hospital databases, according to MASH/hospital protocol. Make copies of medical records as needed for patient files.
- Manage and prioritize workload and job assignments so that all deadlines are met on a timely basis.
- Respond quickly to requests for information and assistance (including returning phone calls promptly and being available to other MASH staff), and using time according to clearly arranged and communicated priorities. Immediately report to the operations or area manager any conflicts, which could result in missed deadlines, etc. Perform other related duties as assigned by the manager.
Admissions Specialist
Mildred Elley
New York, NY
01.2011 - 01.2013
- Handle all inquiries regarding the program offering with the goal of helping students into the best programs that will lead the student into a successful career path
- Help facilitate with the admission department
- Complete reports on a daily, weekly & monthly basis
- Prepare letters for students
- Prepare rosters and enrollment process
- Help conduct and facility meetings
- Assist with academic and financial aid with smooth orientation process
- Conducted initial interviews with prospective students and families to determine eligibility for admission.
- Organized admissions events such as open houses, campus tours and information sessions.
- Advised students on college requirements and application procedures.
Medical Receptionist
Columbia Presbyterian Hospital
New York, NY
01.2008 - 01.2011
- Assist all patients in all clerical duties prior to examinations
- Assist with collection of insurance copayments
- Assist in the maintenance of office supplies and filing
- Register and schedule patients via IDXWEB
- Triage and assist all incoming telephone calls
- Assist office manager with day to day operations
- Scan patient's charts into Crown (EHR)
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Education
Bachelor of Science - Health Services Administration
Monroe College
The Bronx, NY06.2008
Associate of Applied Science - Medical Administration
Monroe College
The Bronx, NY06.2006
Skills
- Service Assistance and Support
- Interpersonal and Written Communication
- Proficient in [Software]
- Highly Effective Communication
- administration clerical database administration english file management financial forms insurance Fluent in speaking and writing Spanish Microsoft Office
- Knowledge of Federal, state, and local laws and programs relating to public welfare and the care of children: ability to establish and maintain successful relationships with others
- good powers of observation and analysis: initiative
- judgement free
- courtesy
- emotional maturity
- Case Documentation
- Experience With At-Risk Youth
- Issue Identification and Resolution
Languages
Spanish
Full Professional
English
Full Professional
Certification
- CPS
Timeline
CPS Caseworker
Sullivan County Department of Family Services
08.2022 - Current
Medical Benefits Specialist
Saint Luke's Hospital
05.2019 - 11.2021
Admissions Specialist
Mildred Elley
01.2011 - 01.2013
Medical Receptionist
Columbia Presbyterian Hospital
01.2008 - 01.2011
Bachelor of Science - Health Services Administration
Monroe College
Associate of Applied Science - Medical Administration
Monroe College
- CPS
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