Cynthia Montoya

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Created employee schedules to meet needs of the department and staff.
• Payroll every two weeks with Kronos and Workday
• Customer relations including rounding and patient follow as needed.
• Supervised and managed daily activities of clinical team consisting of physicians, nurses, and support staff

• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
• Answered codes quickly and orchestrated efficient, skilled medical care.
• Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
• Educated patients and answered questions about health condition, prognosis, and treatment.
• Educated family members and caregivers on patient care instructions.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Performed triage on incoming patients and determined severity of injuries and illnesses.

Total Patient care of all surgical / medical patients.

Post-op care

Patient and Family education

Medication administration