Cynthia Monzon-Rodriguez
Miami,Fl
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Registered Behavior Technician (RBT) position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Carrot Express
04.2022 - Current
- Assist in the management of day‑to‑day operations of the restaurant
- Direct, coordinate, and supervise employees
- Oversee the hiring and training of new employees
- Manage customer complaints and resolve conflicts between staff and customers, helping the costumer service rating increase from 94% to 98%
Cashier
Carrot Express
12.2021 - 04.2022
- Handle cash transactions with customers using cash registers (TOAST system)
- Issue receipts, refunds, change or tickets (TOAST system)
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
Front Desk
Grupo hotelero Gran
03.2021 - 10.2021
- Provide friendly customer service and support to customers seeking reservation booking services for hotels and other accommodations
- Manage customer inquiries, questions and complaints regarding reservation booking and other related services
- Ensure customer satisfaction by providing prompt and courteous services at all times
- Work with hotel partners to ensure customer satisfaction and provide the best possible experience
Education
High School Diploma -
IPVCE “Mártires De Humboldt 7”
Artemisa, Cuba05.2017
Skills
- Computer skills
- Organizational skills
- Time management skills
- Multitasking skills
- Time Management
- Communication skills
- Teamwork
Certification
- RBT - Registered Behavior Technician
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
Carrot Express
04.2022 - Current
Cashier
Carrot Express
12.2021 - 04.2022
Front Desk
Grupo hotelero Gran
03.2021 - 10.2021
High School Diploma -
IPVCE “Mártires De Humboldt 7”
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