Cynthia Moore
Department of Public Safety
Towson,MD
26
years of professional experience
Dynamic Correctional Officer Captain with extensive experience at the Department of Public Safety, excelling in crisis management and personnel supervision. Proven track record of enhancing facility safety through effective conflict resolution and comprehensive training programs, resulting in a significant reduction in inmate altercations. Strong communicator dedicated to fostering a secure environment.
Experienced with managing correctional facility operations and staff supervision. Utilizes conflict resolution and crisis management to maintain order and safety. Knowledge of correctional policies and procedures with track record of successful team leadership.
Professional leader in correctional management with substantial experience in maintaining safety and security within correctional facilities. Strong focus on team collaboration and achieving results, ensuring reliable performance and adaptability to changing needs. Highly skilled in crisis management, conflict resolution, and staff supervision. Known for integrity, effective communication, and strategic planning to enhance operational efficiency.
Diligent with background in overseeing correctional facility operations. Successfully led teams to maintain order and ensure safety of both staff and inmates. Demonstrated effective conflict resolution and crisis management skills.
Work History
Correctional Officer Captain
4 Years 11 Months- Supervised correctional staff during housing unit operations and maintained facility security standards.
- Directed inmate count procedures, ensuring accurate accountability and compliance with custody protocols.
- Monitored incident reports and initiated corrective actions for safety and disciplinary concerns.
- Enforced institutional rules, responding promptly to disturbances, emergencies, and security breaches.
- Trained officers on searches, contraband control, and emergency response procedures.
- Coordinated shift assignments and adjusted staffing to support daily operational needs.
- Reviewed use-of-force documentation and ensured compliance with departmental policies.
- Communicated with leadership and staff to resolve custody issues and maintain order.
- Increased overall safety by conducting thorough inspections of cells, equipment, and common areas.
- Maintained strict adherence to confidentiality protocols while managing sensitive information pertaining to inmates, staff, and overall facility operations.
- Reduced inmate altercations through consistent communication and conflict resolution strategies.
- Improved staff performance with comprehensive training programs tailored to individual needs.
- Oversaw the timely processing of inmate transfers, ensuring accurate paperwork completion and adherence to established protocols throughout each transition phase.
- Maintained a high level of professionalism with strong leadership skills, setting the standard for all correctional officers within the facility.
- Addressed inmate grievances promptly, ensuring that all concerns were thoroughly investigated and resolved in a fair and timely manner.
- Supported officer growth through mentorship opportunities while leading a team of correctional professionals towards achieving department goals collectively.
- Managed emergency situations effectively, keeping staff and inmates safe during incidents such as lockdowns or evacuations.
- Resolved issues and disputes between inmates professionally and respectfully.
- Monitored and confirmed compliance with safety standards and regulations.
- Responded to emergency situations and provided first aid following facility guidelines.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Supervised 167 employees and performance of tasks and managed 781 offenders.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
Instructor
5 Years 1 Month- Developed correctional training lessons aligned with security protocols and institutional policies.
- Instructed adult learners using standardized curriculum, assessments, and classroom management techniques.
- Evaluated student progress and adjusted instruction to improve skill retention and participation.
- Coordinated with custody staff to maintain safe, orderly learning environments.
Field Training Officer/Coordinator
3 Years 4 Months- Trained new officers on custody procedures, facility security, and departmental policies
- Evaluated trainee performance during post assignments and provided corrective coaching
- Modeled proper report writing, incident response, and professional conduct
- Monitored compliance with correctional standards, safety protocols, and use-of-force guidelines
- Hands-on Instruction: FTOs teach recruits how to apply academy theories to real-world situations, including radio use, report writing, emergency driving, and community policing.
- Daily Evaluation: They complete daily observation reports to document performance, highlight mistakes, and track progress objectively.
- Mentorship and Culture: FTOs model professional behavior, ethical decision-making, and agency standards.
Duty Audit Officer
8 Years 6 Months- Conducted compliance reviews of records, reports, and procedures for audit accuracy.
- Evaluated internal controls and identified gaps affecting regulatory adherence.
- Prepared detailed audit documentation, findings, and corrective action recommendations.
- Tracked follow-up actions to ensure timely resolution of audit exceptions.
- Collaborated with management to strengthen processes and improve compliance readiness.
- Interpreted regulations and agency policies to support consistent audit decisions.
- Played an instrumental role in preparing the organization for external audits, leading to successful outcomes with minimal findings.
- Enhanced audit efficiency by streamlining processes and implementing automated auditing tools.
- Played a key role in the successful completion of numerous high-profile audits, contributing to the company''s positive reputation within the industry.
- Facilitated smooth communication between management and staff during audits, fostering a culture of transparency and accountability.
- Supported continuous improvement initiatives within the organization by identifying areas where internal controls could be strengthened or enhanced.
- Trained junior team members on auditing best practices, improving overall department performance and knowledge base.
- Conducted comprehensive audits for various departments, ensuring compliance with regulatory requirements and industry standards.
- Managed stakeholder relationships during audits, keeping all parties informed on progress and addressing any concerns promptly.
- Prepared working papers, reports and supporting documentation for audit findings.
Injured Workers Coordinator
12 Years 4 Months- Maintained safe work areas by inspecting equipment, correcting hazards, and following facility procedures
- Repaired tools and fixtures using standard hand tools, preventive maintenance, and approved work practices
- Coordinated daily workload with supervisors to support efficient completion of assigned tasks
- Documented work orders, supply needs, and completed repairs for accurate operational tracking
- Claim Administration: Serve as the main contact point between the employer, injured employees, and IWIF to file, track, and process workers' compensation claims.
- Return-to-Work (RTW) Management: Coordinate transitional or modified duty assignments, ensuring compliance with temporary medical restrictions certified by treating physicians.Communication & Liaison:
- Guide employees and supervisors through reporting requirements, medical updates, and policy procedures.
- Documentation & Compliance: Maintain accurate records of injury reports, accident analyses, medical statuses, and correspondence in alignment with state regulations.
- Training & Assessment: Assess internal training needs regarding safety protocols and modified return-to-work policies.
Enviromental Compliance Safety Officer Lieutenant
12 Years 4 Months- Ensured policy compliance through thorough review of case records and operational documentation.
- Reviewed confidential information accurately, maintaining strict adherence to procedural requirements.
- Prepared clear reports and updates to support informed decision-making by leadership.
- Investigated discrepancies and escalated exceptions for timely resolution.
- Advised staff on procedures, documentation standards, and compliance expectations.
- Maintained organized records and tracked actions to support audit readiness.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Enhanced officer safety with introduction of new protective gear and safety protocols.
- Protects public health, worker safety, and the environment by making sure a workplace follows local, state, and federal laws.
- Safety Audits: Inspect facilities, equipment, and work habits to find and fix safety hazards.
- Environmental Control: Manage programs for hazardous waste, air emissions, wastewater, and storm water.
- Regulatory Reporting: Keep track of permits and send required compliance reports to government agencies on time.
- Accident Investigation: Look into workplace injuries, spills, or safety complaints and write reports on how to prevent them.
- Employee Training: Teach staff about safety rules, OSHA standards, and environmental best practices.
- Emergency Response: Help lead the response team during workplace emergencies or environmental spills.
Correctional Officer Lieutenant
1 Year- Supervised correctional officers during shifts, ensuring adherence to security procedures and institutional policies.
- Conducted inmate counts, rounds, and searches to maintain facility safety and accountability.
- Responded to emergencies and disturbances, directing staff actions and restoring order quickly.
- Reviewed incident reports and shift documentation for accuracy, completeness, and policy compliance.
- Monitored inmate movement, visitation, and housing assignments to support controlled operations.
Correctional Sergeant
4 Years- Supervised correctional officers during daily housing, escort, and security operations.
- Conducted inmate counts, shakedowns, and contraband inspections to maintain institutional safety.
- Monitored inmate behavior and resolved incidents using approved custody procedures.
- Prepared detailed shift reports, incident documentation, and disciplinary referrals.
- Directed inmate movement for court, medical, visitation, and program schedules.
- Trained staff on post orders, emergency response, and security protocols.
- Enforced facility rules consistently while maintaining order, safety, and accountability.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
Correctional Officer
6 Years 5 Months- Enforced inmate rules and facility procedures to maintain secure, orderly housing units.
- Monitored inmate movement, counts, and escort activities with constant attention to safety.
- Conducted cell, body, and property searches to detect contraband and unauthorized items.
- Responded quickly to disturbances, emergencies, and security breaches using approved correctional protocols.
Education
No Degree - General Studies
Skills
Inmate supervision
Restraint techniques
Mental health awareness
Verbal communication
Surveillance monitoring
Public safety
Incident reporting
Security protocols
De-escalation techniques
Personnel management
Policy enforcement
Crisis management
Collaboration
Accountability
Investigative skills
Rules of conduct
Inmate transport
Job assignments
Security procedures
Officer training
Staff supervision
Work planning
Conflict management
Emergency response
Rule enforcement
Records maintenance
Inspections
Teamwork and collaboration
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Organizational skills
Team leadership
Team collaboration
Effective communication
Active listening
Decision-making
Relationship building
Health and safety compliance
Self motivation
Behavioral management
Interpersonal skills
Risk assessment
Professionalism
Timeline
Correctional Officer Captain
Department of Public Safety
07.2021 - 06.2026Read More
Instructor
Department Of Public Safety And Correctional Services
05.2021 - 06.2026Read More
Field Training Officer/Coordinator
Department Of Public Safety And Correctional Services
03.2021 - 07.2024Read More
Correctional Officer Lieutenant
Department Of Public Safety And Correctional Services
03.2021 - 03.2022Read More
Duty Audit Officer
DPSCS
01.2016 - 07.2024Read More
Injured Workers Coordinator
DPSCS
03.2012 - 07.2024Read More
Enviromental Compliance Safety Officer Lieutenant
Department Of Public Safety And Correctional Services
03.2012 - 07.2024Read More
Correctional Sergeant
Department Of Public Safety And Correctional Services
03.2007 - 03.2011Read More
Correctional Officer
Department Of Public Safety And Correctional Services
10.2000 - 03.2007Read More
The Community College of Baltimore County
No Degree from General Studies
Read More