Zachary Quigley
Ashford,AL
Summary
Results-driven Correctional Officer Captain with proven expertise in inmate supervision, conflict resolution, and team training. Committed to enhancing public safety and operational efficiency through effective communication and problem-solving.
Overview
16
16
years of professional experience
Work History
Correctional Officer Captain
Florida Department Of Corrections
Chipley, FL
04.2018 - Current
- Ensured compliance with state regulations through meticulous documentation and record-keeping practices.
- Maintained a high level of professionalism with strong leadership skills, setting the standard for all correctional officers within the facility.
- Fostered positive relationships between staff members by promoting teamwork and open communication channels among all team members.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Supported officer growth through mentorship opportunities while leading a team of correctional professionals towards achieving department goals collectively.
- Conducted regular evaluations of officer performance, providing constructive feedback for continuous improvement opportunities.
Correctional Officer
Federal Bureau Of Prisons
Wildwood, FL
08.2016 - 05.2017
- Supervised inmate activities to ensure compliance with institutional regulations and maintain safety.
- Conducted thorough inspections of facilities, equipment, and inmate belongings to prevent contraband entry.
- Resolved conflicts among inmates through effective communication and conflict resolution techniques.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
Correctional Officer Sergeant
Florida Department Of Corrections
Chipley, FL
05.2013 - 08.2016
- Supervised daily operations, ensuring compliance with safety regulations and institutional policies.
- Monitored inmate behavior, addressing conflicts promptly to maintain order and discipline.
- Evaluated staff performance, providing constructive feedback to foster professional development within the team.
- I have been on K9 and RRT special teams. With this experience, I have learned how to communicate with local agencies and other institutions team leaders. Reduced inmate altercations through consistent communication and conflict resolution strategies.
Crew Member
Pizza Hut
Chipley, FL
11.2012 - 05.2013
- Delivered exceptional customer service in high-volume settings to enhance guest satisfaction.
- Collaborated with team members to coordinate workflow during peak hours, improving service speed.
- Prepared and assembled menu items consistently, adhering to quality and presentation standards.
- Operated kitchen equipment safely and efficiently, ensuring compliance with health regulations.
Crew Member
McDonald's
Chipley, FL
08.2010 - 01.2012
- Resolved customer complaints promptly, maintaining positive relationships and encouraging repeat business.
- Implemented process improvements that reduced order fulfillment times and increased productivity.
- Trained new crew members on operational procedures and customer service expectations, fostering teamwork.
- Monitored inventory levels and assisted in stock management to support daily operations effectively.
Education
No Degree - Correctional Officer Training Program
Panhandle Techical College
Chipley, FL05-2013
High School Diploma -
Dunnellon High School
Dunnellon, FL06-2009
Skills
- Inmate supervision
- Restraint techniques
- Security procedures
- Emergency response
- De-escalation techniques
- Incident reporting
- Crowd control
- Mental health awareness
- Public safety
- Team leadership
- Verbal communication
- Problem-solving
- Safety protocols
Timeline
Correctional Officer Captain
Florida Department Of Corrections
04.2018 - Current
Correctional Officer
Federal Bureau Of Prisons
08.2016 - 05.2017
Correctional Officer Sergeant
Florida Department Of Corrections
05.2013 - 08.2016
Crew Member
Pizza Hut
11.2012 - 05.2013
Crew Member
McDonald's
08.2010 - 01.2012
No Degree - Correctional Officer Training Program
Panhandle Techical College
High School Diploma -
Dunnellon High School