Cynthia Morales
Clayton,NJ
Summary
Versatile Fine Dining Server adaptable to changing menu items, guest preferences and restaurant standards. Easily steps into any foodservice role with ease. Over 8 years of serving experience.
Overview
11
11
years of professional experience
Work History
Sales Associate
TCC Verizon
02.2025 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Server
The Melting Pot Restaurants Inc.
06.2023 - 06.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Franklinville Inn
10.2022 - 05.2023
- Consistently provided professional, friendly and engaging service.
- Displayed enthusiasm and knowledge about the restaurant's menu and specials
- Skillfully promoted items on beverage lists and restaurant specials.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Server
Maggiano's Restaurant
07.2021 - 11.2022
- Grew existing knowledge of Italian cuisine and wine.
- Delivered exceptional, friendly and efficient service.
- Successfully promoted items on wine list and daily specials.
- Responsible for all aspects of professional food service and guest satisfaction.
Fine Dining Server
Riverwinds Restaurant
04.2021 - 10.2021
- Providing high-level, five-star dining experience with all accommodations necessary to ensure that guests enjoy themselves.
- Rolled silverware, set up tables and polished glassware and silverware.
- Handling small and large banquets.
Event Manager
Cocktails Catering
01.2016 - 03.2020
- Handling catering for events both large and small, with a passion for details and flawless execution.
- We help manage and create your event from start to finish.
- Identify, assemble, organize items to coordinate events successfully.
- Managing a team of individuals, while being attentive to detail and providing friendly service.
Server
Bahama Breeze
01.2018 - 01.2019
- Providing outstanding service and building relationships with co-workers, managers, and guests to build guest loyalty.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Creating a sense of community amongst guests and employees through great service, great food at a great value, and teamwork.
Server
BJ's Restaurant & Brewhouse
04.2014 - 04.2016
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Gained extensive knowledge in beer; its origins, development, and varieties.
- Served food and beverages promptly with focused attention to customer needs.
Skills
- Known for exceeding guest expectations and maintaining poise and a sense of humor in stressful situations
- Skilled at anticipating, pinpointing and fulfilling guest's needs and clarifying special orders
- Excellent ability to organize thoughts, prioritize tasks and stay ahead of the guest experience
- Broad and deep knowledge of many types of cuisines, spirits and wines coupled with the ability to articulate and promote them
- Proficient in many POS systems
- Responsible and reliable
- Dedicated and dependable
- Solid communication skills
- Exceptional customer service
Timeline
Sales Associate
TCC Verizon
02.2025 - Current
Server
The Melting Pot Restaurants Inc.
06.2023 - 06.2024
Server
Franklinville Inn
10.2022 - 05.2023
Server
Maggiano's Restaurant
07.2021 - 11.2022
Fine Dining Server
Riverwinds Restaurant
04.2021 - 10.2021
Server
Bahama Breeze
01.2018 - 01.2019
Event Manager
Cocktails Catering
01.2016 - 03.2020
Server
BJ's Restaurant & Brewhouse
04.2014 - 04.2016
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