Samantha Crane
Laguna Niguel,CA
Summary
Professional and knowledgeable in Management position, versed in administrative support, as well as in client services. Many years experienced in ensuring company reputation with services, resulting in an excellent experience.
Overview
13
13
years of professional experience
Work History
Ophthalmic Technician
Beach Eye Medical
Huntington Beach , CA
12.2020 - 08.2022
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Identified issues during preliminary exam and addressed concerns with physician.
- Directed over 20 patients per day to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments.
Assistant Manager
Pet Suites
Aliso Viejo, CA
09.2017 - 11.2020
- Checked pets in and out of establishment, make reservations and processed payments.
- Balanced accounts and completed necessary paperwork at end of each day.
- Investigated and resolved customer inquiries and complaints in professional and empathetic manner.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies, which led to 35% increase in revenue monthly.
- Assisted Manager with leadership requirements by coordinating schedules and workflows to meet projected business levels.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Inventoried stock every month to verify numbers, address discrepancies and better predict future needs.
- Multiplied earnings by establishing excellent rapport with clients and leading improvements in customer service and overall pet care.
- Trained all staff members on protocols and best practices, resulting in boosted productivity and safety.
Owner of Home Care by Crane
Self
Murphys, CA
08.2014 - 06.2017
- Tend to clients pets, gardens and mail services while out of town.
- Responsible for cleaning and tidying of homes and organizing contents thoroughly and completely.
- Used chemicals and other cleaning equipment in proper, safe and responsible manner.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Verified that personal and payment information on over 30 client accounts was accurate and complete.
- Accepted accountability for all assigned master keys and access codes for homes.
Administrative Assistant
SouthCoast Recovery
San Clemente, CA
04.2009 - 03.2014
- Coordinate day to day operations in “Life Skills” department of their program.
- Meet and greet clients in person and over phone, schedule and keep track of all their appointments and follow ups.
- Assisting securing full time employment opportunities through individual job development with referral to job listing resources as well as completing resumes with them.
- Ability to maintain HIPPA compliant in all matters of correspondence, telephone calls and personal conversations.
- Interacted with vendors, professional services and personnel to receive orders, direct activities and communicate instructions.
- Monitored premises, responsible for giving clients and staff urine drug screens, and follow proper procedure afterward.
- Administer medications followed by established logging procedure.
Skills
- Strong customer service, teamwork and interpersonal abilities
- Strong ability to work effectively with supervisors, balance and prioritize multiple requests
- Accurate, detailed and punctual
- Known for exceeding company's expectations, maintaining poise and a sense of humor in stressful environments
references
- Michelle Bowman 650.867.0071
- Tracy Foust 301.537.7711
Timeline
Ophthalmic Technician
Beach Eye Medical
12.2020 - 08.2022
Assistant Manager
Pet Suites
09.2017 - 11.2020
Owner of Home Care by Crane
Self
08.2014 - 06.2017
Administrative Assistant
SouthCoast Recovery
04.2009 - 03.2014