Madison Lontz
Camp Hill,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Ophthalmic Technician
Kilmore Eye Associates
Mechanicsburg, PA
07.2022 - Current
- Instructed and educated patients on prescriptions and provider instructions to optimize treatment plans.
- Educated patients about eye care needs and safety practices related to vision health issues.
- Transferred knowledge by training ophthalmic assistants, technicians and interns.
- Communicated with patients to obtain and document medical histories.
Optometric Technician
Wheatlyn Eye Care
Manchester, PA
08.2019 - 07.2022
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventative measures needed.
- Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Developed strategies to improve operational efficiency of the patient services department.
Therapeutic Recreational Aide
Bucktail Medical Center
Renovo, PA
06.2016 - 05.2019
- Assisted in the implementation of behavior management strategies for disruptive individuals.
- Collaborated with other staff members to develop new ideas for recreational programming.
- Provided support to individuals with disabilities during recreational activities.
- Facilitated referrals to other professionals such as home health aides or geriatric specialists when needed.
Education
Master of Science - Human Services
Capella University
Minneapolis, MN03-2019
Bachelor of Science - Psychology
Mansfield University of Pennsylvania
Mansfield, PA05-2017
Skills
- Customer Communication and Empathy
- Logical reasoning
- Customer Service
- Interpersonal Communication
- Flexible and Adaptable
- Data entry abilities
- Computer Literacy
- Organized and detail-oriented
- Excellent active listening
- Problem-Solving
- HIPAA Compliance
- Records Management
- Positive Attitude
References
References available upon request.
Timeline
Ophthalmic Technician
Kilmore Eye Associates
07.2022 - Current
Optometric Technician
Wheatlyn Eye Care
08.2019 - 07.2022
Therapeutic Recreational Aide
Bucktail Medical Center
06.2016 - 05.2019
Master of Science - Human Services
Capella University
Bachelor of Science - Psychology
Mansfield University of Pennsylvania
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