Agustin Ramirez
Elizabeth,NJ
Summary
Proactive Ophthalmic Technician and Real Estate Agent with comprehensive experience in eye care, patient management, and real estate transactions. Skilled in patient education, market research, and negotiation, offering strong organizational and problem-solving abilities. Bringing a blend of technical expertise and customer-focused service to advance career opportunities. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Ophthalmic Technician
Berkeley Heights Eye Group
New Providence, NJ
06.2023 - Current
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Streamlined data entry and patient record management, ensuring accuracy and accessibility of vital information.
- Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
Real Estate Agent
Better Homes and Gardens Real Estate
Cranford, NJ
09.2021 - 01.2024
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.
- Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
- Boosted sales figures significantly, utilizing in-depth market analysis to price properties competitively.
Ophthalmic Technician
Associates in Eye Care
Springfield, NJ
01.2020 - 01.2021
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Educated patients on proper contact lens use and care to minimize complications like infections or corneal damage.
- Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
- Enhanced patient comfort and cooperation with detailed pre-examination briefings, preparing them for various eye tests.
Shift Supervisor
CVS Pharmacy
Elizabeth, NJ
09.2018 - 11.2019
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Proactively engaged customers and
provided in depth product knowledge and
assistance
Education
High School Diploma -
Elizabeth High School
Elizabeth, NJ06.2019
Skills
- Multitasking Abilities
- Excellent Communication
- Problem-solving abilities
- Teamwork and Collaboration
- Strong organizational skills
- Lead Follow Up
- Sales Strategies
- Adaptability and Flexibility
- Market Research
- Customer Engagement & Management
- Cold-calling
- Leads Prospecting
- Planning and coordination
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Generated $5 million in new home sales in 2 years.
- Supervised team of 6 staff members.
- Selected by management to work with relocation clients dissatisfied with assigned agent, resulting in a 100% salvage rate.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Ophthalmic Technician
Berkeley Heights Eye Group
06.2023 - Current
Real Estate Agent
Better Homes and Gardens Real Estate
09.2021 - 01.2024
Ophthalmic Technician
Associates in Eye Care
01.2020 - 01.2021
Shift Supervisor
CVS Pharmacy
09.2018 - 11.2019
High School Diploma -
Elizabeth High School