Cynthia Morones
Garden Grove,CA
Summary
Experienced guest service advocate with a decade of management expertise, dedicated to providing exceptional service and enriching the experience for both cast members and guests. Seeking new opportunities to utilize skills and contribute to the success of an organization. Possessing strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to take on new challenges with dedication and enthusiasm to advance organizational objectives.
Overview
19
19
years of professional experience
Work History
Accessibility Associate Lead and Deployment Lead
Disneyland
05.2024 - Current
- Developed and introduced scheduling strategies to improve operational efficiency.
- Resolved guest conflicts, actively listening to concerns and finding appropriate middle ground daily.
- Maintained positive guest relations by addressing problems head-on and implementing successful corrective actions.
- Responded sensitively and competently to service guest with diverse disabilities.
- Liaised with management and other departments to maintain smooth operations.
- Providing Salaried Leaders with coaching updates and action plans routinely.
- Assisted mentees in developing self-confidence and positive self-image.
- Served as role model for mentees by demonstrating strong values and ethical standards.
Replenishing Lead and Stage Scheduler
Disneyland
04.2019 - 05.2024
- Providing daily coaching sessions, celebrating group and individual wins, nurturing personal and collective growth, and empowering Cast to use good judgement Inspiring Cast through storytelling directly relating to a teaching moment.
- Work alongside the Back of house team to accomplish daily goals and leading by example.
- Assist guests with questions or concerns regarding merchandise.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Including area specific updates, weekly 5 Key focuses, highlighting Cast/Salaried Leader introductions.
Health Assistant
Fullerton School District
05.2018 - 12.2020
- Supported nursing staff with care of incontinent students and promotion of continence care.
- Maintained medication logs and dispensed medication when needed to students.
- Supported and educated parents on insurance inquiries and coverage
- Assisted with student hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Answered incoming calls, scheduled appointments and filed medical records.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
Manager of Operations
Planned Parenthood
09.2005 - 10.2017
- Produced license staff schedules for 9 medical centers to ensure staffing needs were met.
- Conducted monthly manager meetings and bi-annual training sessions, as well as developed relevant content and materials.
- Constructed the outline of patient schedules and staged the medical center's staff schedules.
- Investigated and responded to any grievances made by patients.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Recorded logs and data for Medical Director and Director of Operations
- Calculated monthly finance reports and labor.
- Managed patient wait times and managed daily call outs.
- Ensured patient satisfaction and encouraged license staff to give great patient care.
- Led employee relations through effective communication, coaching, training, and development.
Education
High School Diploma -
Orange High School
Orange, CASkills
- Leadership experience
- Computer Proficiency
- Communication Skills
- People Skills
- Problem-Solving Abilities
- Self-Management
- Time management
- Coaching and mentoring
- Budgeting and financial analysis
- Conversational Spanish Speaker
- Staff Development
- Workplace Safety
Awards
- Employee of the Year Award - 2011 Planned Parenthood
- Employee Recognition - 2019 Fullerton School District
Timeline
Accessibility Associate Lead and Deployment Lead
Disneyland
05.2024 - Current
Replenishing Lead and Stage Scheduler
Disneyland
04.2019 - 05.2024
Health Assistant
Fullerton School District
05.2018 - 12.2020
Manager of Operations
Planned Parenthood
09.2005 - 10.2017
High School Diploma -
Orange High School
Similar Profiles
Jordyn FigueroaJordyn Figueroa
Cashier & Steward at DisneylandCashier & Steward at Disneyland
Connor HillConnor Hill
Food and Beverage Cast Member at DisneylandFood and Beverage Cast Member at Disneyland
Olivia CastrejonOlivia Castrejon
Cashier at DisneylandCashier at Disneyland