Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamera Jade Cotton

Summary

Customer service specialist with over 15 years of retail experience, skilled in resolving customer inquiries and grievances with diplomacy and professionalism. Proven ability to thrive in fast-paced environments while maintaining attention to detail and providing excellent service. Proficient in team leadership, training, and inventory management.

Overview

19
19
years of professional experience

Work History

Customer Service Team Lead / Money Services Associate

Walmart
01.2023 - Current
  • Manage front-end operations in the absence of a coach or team lead
  • Train and mentor new staff across multiple positions, ensuring role proficiency
  • Handle sensitive store announcements and private paging efficiently

Customer Service Associate

Walmart
01.2012 - 01.2023
  • Provided accurate product information, online order status, and stock availability
  • Processed refunds and returns with efficiency and professionalism
  • Delivered fast, friendly service, ensuring customer satisfaction

Electronics Center Associate

Walmart
01.2010 - 01.2012
  • Assisted customers with advanced electronic products, including TVs, soundbars, cell phones, and gaming consoles
  • Performed passport photo services, VHS-to-digital transfers, and 24-hour photo printing

Garden Center Associate / Cashier

Walmart
01.2008 - 01.2009
  • Organized and maintained floral displays, ensuring vibrant and appealing presentations

Overnight Freight Associate

Home Depot
01.2006 - 01.2007
  • Unloaded, sorted, and staged merchandise using forklifts, motorized conveyors, and manual processes
  • Ensured accurate placement of merchandise on shelves to meet store guidelines

Education

Art Institute of San Diego
San Diego, CA
01.2009

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Washburn State University
Topeka, KS
01.2000

High School Diploma - undefined

Lansing High School
Lansing, KS
01.1996

Skills

  • Customer service excellence
  • Retail software for accounting
  • Retail software: inventory
  • Software: product location
  • Retail software for signage
  • Forklift operation
  • Electric ladder operation
  • Strong in high-stress conditions
  • Strong interpersonal skills
  • Strong communication skills
  • Leadership experience
  • Training experience
  • Front-end team operations

Timeline

Customer Service Team Lead / Money Services Associate

Walmart
01.2023 - Current

Customer Service Associate

Walmart
01.2012 - 01.2023

Electronics Center Associate

Walmart
01.2010 - 01.2012

Garden Center Associate / Cashier

Walmart
01.2008 - 01.2009

Overnight Freight Associate

Home Depot
01.2006 - 01.2007

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Washburn State University

High School Diploma - undefined

Lansing High School

Art Institute of San Diego

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Tamera Jade Cotton