Open To Work
JOSANNE FRASER-AUGUSTIN
Walmart
Elmont,NY
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
RemoteOn-Site
Location:
Elmont, NY, US
Open to relocation:
Yes
Minimum Desired Compensation
$0/yr
5
years of professional experience
Dynamic administrative specialist with a strong background in customer service and operational support, dedicated to enhancing organizational efficiency. Proven ability to manage daily center activities while effectively addressing customer needs to ensure seamless operations. Recognized for strong team collaboration skills and adaptability to shifting priorities, consistently driving high levels of customer satisfaction and operational excellence. Committed to fostering a positive work environment that prioritizes client and team success.
Work History
Money /Customer Center Associate
1 Year 2 Months- Built customer loyalty by delivering exceptional service and promptly addressing inquiries.
- Verified customer identification documents according to state regulations prior to completion of transaction.
- Facilitated customer transactions by assisting with check cashing services, money orders, and other financial activities.
- Provided excellent customer service through active listening techniques to identify customer needs.
- Organized and balanced cash drawers at the beginning, middle, and end of each shift.
- Cross-trained in different departments within the store to ensure operational efficiency during peak periods.
- Managed and balanced cash drawers, maintaining accountability for funds during shifts.
Asset Protection Associate
2 Years 5 Months- Conducted investigations to mitigate theft and fraud, enhancing safety for associates and customers.
- Analyzed data and trends to identify risks and implemented preventive measures, strengthening loss prevention efforts.
- Maintained high level of awareness to detect potential shoplifters and fraudulent activities.
- Conducted receipt checks on high value or bulk merchandise leaving store.
- Investigated possible thefts by reviewing and exporting surveillance footage to support investigations and resolution of claims.
- Analyzed data reports related to inventory discrepancies and investigated possible causes of losses.
- Trained store staff on theft prevention techniques. and management in theft prevention methods.
Front End Retail Cashier
1 Year 6 Months- Demonstrated excellent customer service skills by being friendly, helpful, and patient with all customers.
- Greeted customers warmly upon entering store and provided assistance.
- Operated cash register efficiently to accurately process sales transactions and maintain proper cash control.
- Resolved customer complaints professionally, communicating effective solutions to enhance customer satisfaction.
- Maintained clean and organized checkout area, enhancing shopping experience and ensuring compliance with hygiene standards.
- Kept checkout area clean and tidy by organizing shelves and wiping down belt.
- Ensured compliance with age restrictions by verifying customer identification. for purchase of alcohol and tobacco products in accordance with state laws.
- Welcomed customers at entrance to create a friendly atmosphere. upon entering store and provided assistance.
Education
Bachelor of Business Administration (B.B.A.) - Business Administration
Minor in Accounting
Associate in Arts (A.A.) - Liberal Arts
Skills
Payment processing
Money handling
Money order printing
Mathematical accuracy
Operational efficiency
Customer service excellence
Customer engagement
Decision-making
Multitasking
Time management abilities
Collaboration
Reliability
Timeline
Money /Customer Center Associate
Walmart
08.2025 - CurrentRead More
Asset Protection Associate
Walmart
03.2023 - 08.2025Read More
Front End Retail Cashier
Walmart
09.2021 - 03.2023Read More
Brooklyn College
Bachelor of Business Administration (B.B.A.) from Business Administration
Read More
Kingsborough College
Associate in Arts (A.A.) from Liberal Arts
Read More