Debra Helfenstein
Bismarck,ND
Summary
Meticulous Money Center Associate with many years of experience. Committed to excellent customer service and mathematical accuracy. Adept at working quickly and maintaining a clean and well-stocked money center area.
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
18
18
years of professional experience
Work History
Customer Service/ Money Center Associate
Super Walmart
Bismarck, North Dakota
04.2020 - 05.2024
- Adhered to organizational protocols when handling confidential information.
- Ensured compliance with company policies and procedures at all times.
- Verified customer identification documents according to established guidelines.
- Conducted regular audits of Money Center records to ensure accuracy.
- Resolved customer complaints in a timely manner.
- Operated Point-of-Sale terminals efficiently while minimizing errors.
- Followed all applicable laws and regulations related to Money Center services.
- Provided excellent customer service to ensure satisfaction.
- Performed various administrative tasks as requested by supervisors or managers.
- Inspected currency for any signs of counterfeiting prior to acceptance.
- Processed deposits, withdrawals, transfers, and loan payments for customers.
- Trained new employees on proper Money Center procedures and processes.
- Assisted customers with check cashing, bill payment, and money orders.
- Answered customer inquiries regarding policies and procedures.
- Maintained accurate records of all transactions processed throughout the day.
- Analyzed financial data to identify discrepancies or potential fraud activities.
- Stocked and maintained money center area.
- Explained money center rules and regulations to customers.
- Processed customer transactions and applied appropriate fees.
- Answered customer questions about money services.
- Distributed cash, change, and equipment to sales associates, and assisted with end-of-shift accounting to document revenue handling.
- Provided training to store employees covering areas such as cash handling procedures and security requirements.
- Investigated and solved account issues to maintain current and accurate money systems.
- Prepared and checked cashier register tills.
- Organized cash movements between offices and to or from banks.
- Provided customer service, handling inquiries and resolving issues related to transactions.
- Coordinated the supply of currency for cash registers to ensure adequate change is available.
- Trained new staff on cash handling procedures and cash register operations.
- Packaged online and phone orders, selected inventory, and sent for delivery.
- Maintained secure handling of cash, checks, and credit card information.
- Managed daily cash transactions, ensuring accuracy and accountability.
- Ensured compliance with legal and regulatory requirements regarding financial transactions.
- Provided support to sales associates in processing large transactions or addressing register issues.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
- Checked personal identifications during alcohol and tobacco sales.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered phone calls to assist customers with questions and orders.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Adhered to social distancing protocols and wore mask or face shield.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Scanned items and checked pricing on cash register for accuracy.
Fitting Room Associate/Cashier Assistant
Kohls Department Store
Bismarck, North Dakota
10.2019 - 03.2020
- Stocked supplies such as hangers, garment bags. for use by customers in the fitting room area.
- Monitored activity in the dressing room areas to ensure that no theft was taking place.
- Followed company procedures for maintaining a secure environment by checking identification cards when necessary.
- Greeted customers as they entered the fitting room area and provided them with assistance if needed.
- Adhered to safety guidelines when handling merchandise within the fitting room area.
- Provided excellent customer service by answering questions about merchandise or store policies.
- Responded quickly to customers' needs while keeping up with high-volume demands during peak business hours.
- Assisted customers in finding the right size and style of clothing items.
- Maintained a clean and inviting atmosphere in the fitting room area.
- Inspected garments for damages and reported any issues to management.
- Collaborated with team members to support achievement of department goals.
- Folded, hung, and organized clothes in a neat and orderly fashion in the fitting rooms.
- Assisted customers with product selection, purchases and returns.
- Folded and hung up clothing that customers had tried on but decided not to purchase.
- Organized unwanted merchandise and restocked on racks and shelves.
- Assisted customers in fitting rooms with garment selection, making recommendations on sizing and color.
- Greeted patrons upon entrance and led to available fitting rooms.
- Helped decrease clothing theft by limiting number of items customers could try on in fitting rooms.
- Performed daily sizing and reshelving tasks to keep clothing displays organized.
- Tidied and cleaned fitting rooms to create welcoming and comfortable environment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Customer Service/Money Center Associate
Super Walmart
Bismarck, North Dakota
03.2006 - 09.2016
- Processed deposits, withdrawals, transfers, and loan payments for customers.
- Conducted regular audits of Money Center records to ensure accuracy.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
Skills
- Wire Transfers
- Money transfers
- Account reconciliation abilities
- Money Handling
- Conflict resolution abilities
- Complaint resolution
- Bill payment
- Payment Processing
- Mathematical Accuracy
- Cash Register Operation
- Opening and closing procedures
- Cash Handling
- Sales transaction processing
Timeline
Customer Service/ Money Center Associate
Super Walmart
04.2020 - 05.2024
Fitting Room Associate/Cashier Assistant
Kohls Department Store
10.2019 - 03.2020
Customer Service/Money Center Associate
Super Walmart
03.2006 - 09.2016