Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cynthia Moss

Casa Grande,AZ

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

27
27
years of professional experience

Work History

Part Time Lead Shift

Five Below
07.2024 - Current
  • Work effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Assist with day-to-day operations, working efficiently and productively with all team members.
  • Work flexible hours across night, weekend, and holiday shifts.
  • Manage time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.

Retail Merchandising Associate

Kalan LP
11.2023 - 11.2024
  • Worked closely with managers, suppliers and buyers to stock retail locations.
  • Performed regular maintenance on displays, keeping them clean, organized, and up-to-date with seasonal trends.
  • Elevated the retail environment through attention to detail in presentation standards, creating a visually compelling shopping experience.
  • Assisted in the planning and execution of promotional events, driving store traffic and revenue growth.

MORTGAGE QUALITY CONTROL ANALYST

SWBC-Southwest Business Corporation
10.2015 - Current
  • Conduct root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
  • Provide training to new hires on quality control procedures, fostering a culture of excellence within the team.
  • Conduct data review and followed standard practices to find solutions.
  • Collaborate with cross-functional teams for effective resolution of manufacturing discrepancies.
  • Develop comprehensive documentation, maintaining accurate records of quality control results and actions taken.

Bank Teller

Johnson Bank
01.2002 - 12.2002
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Jewelry Sales Associate

Robinson's May (Macy's)
01.2000 - 12.2001

Retail Customer Service Associate

Dillards Department Store
01.1999 - 12.1999

Jewelry Sales Associate

Sears Department Store
01.1998 - 12.1998

Education

BBA - Finance

The University of Texas At El Paso

Skills

  • Refunds and Exchanges
  • Retail Loss Prevention
  • Inventory Tracking
  • Fraud Detection
  • Stockroom Upkeep
  • Store Opening and Closing
  • Scanner Operation
  • Cash Drawer Management
  • Product Knowledge
  • Staff Training
  • Multitasking Strengths
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Part Time Lead Shift

Five Below
07.2024 - Current

Retail Merchandising Associate

Kalan LP
11.2023 - 11.2024

MORTGAGE QUALITY CONTROL ANALYST

SWBC-Southwest Business Corporation
10.2015 - Current

Bank Teller

Johnson Bank
01.2002 - 12.2002

Jewelry Sales Associate

Robinson's May (Macy's)
01.2000 - 12.2001

Retail Customer Service Associate

Dillards Department Store
01.1999 - 12.1999

Jewelry Sales Associate

Sears Department Store
01.1998 - 12.1998

BBA - Finance

The University of Texas At El Paso

Similar Profiles

CREATE PROFILE