Cynthia Narvaez
Arlington,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
Work History
CVS Customer Service Rep Bilingual
Everise
12.2025 - 01.2026
- Assisted customers with inquiries and provided product information.
- Handled customer complaints and resolved issues efficiently.
- Maintained accurate records of customer interactions in the system.
- Managed high volume of incoming calls to address customer inquiries.
- Documented customer interactions in call center software efficiently.
Waitress
Flips Patio Grill
04.2023 - 12.2025
- Provided excellent customer service to ensure a positive dining experience.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of tables and dining area.
- Assisted in training new waitstaff on restaurant procedures and service standards.
- Managed cash register, processed payments, and handled transactions securely.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Served alcoholic beverages responsibly in accordance with state laws.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Assistant Manager
Merkado bar and grill
11.2020 - 04.2023
- Assisted in managing daily operations of a busy bar and grill.
- Trained new staff on service standards and menu knowledge.
- Coordinated inventory management to ensure stock availability.
- Developed staff schedules to optimize workflow during peak hours.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Performed inventory checks to determine restocking needs.
Store Manager
MetroPcs
03.2013 - 10.2018
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed team members to enhance customer service skills.
- Oversaw inventory management and coordinated stock replenishment processes.
- Scheduled staff shifts to optimize coverage during peak hours.
- Monitored sales performance and identified areas for improvement in service delivery.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Updated POS system with new products and promotional offers.
Education
James Bowie High School
Skills
- Call center software
- Order processing
- Inventory management
- Staff training
- Payment processing
- Effective communication
- Customer service
- Dispute resolution
- Inbound and outbound calling
- Money handling
- Customer relations
- Team leadership
- Scheduling coordination
- Customer relationship management
- Cash handling
- Pos system management
Languages
Spanish
Native/ Bilingual
Timeline
CVS Customer Service Rep Bilingual
Everise
12.2025 - 01.2026
Waitress
Flips Patio Grill
04.2023 - 12.2025
Assistant Manager
Merkado bar and grill
11.2020 - 04.2023
Store Manager
MetroPcs
03.2013 - 10.2018
James Bowie High School