Darlene Yost
Ocala
Summary
Customer service professional with extensive experience in remote call center and administrative roles. Demonstrates expertise in managing high-volume calls, CRM systems, and data accuracy while exceeding quality metrics. Collaborates effectively with team members to enhance service delivery in fast-paced environments.
Overview
50
50
years of professional experience
Work History
Customer Service Representative
LiveReps Call Center
Remote
02.2025 - 10.2025
- Managed high-volume inbound calls in a remote call center environment.
- Updated CRM records, processed payments, dispatched technicians, and handled email support.
- Provided after-hours support for medical facilities and assisted customers with donations, restaurant orders, and moving estimates.
- Met daily productivity and quality metrics using Five9 systems.
- Collaborated with team members to improve service delivery processes.
In-Home Caregiver
Independent Caregiver
07.2010 - 07.2022
- Provided compassionate individualized care while managing schedules, records, and daily support needs.
- Demonstrated strong communication, multitasking, problem-solving, and dependability.
- Special Needs Care
Client Service Representative
Affiliated Computer Services (ACS)
09.2008 - 02.2009
- Assisted customers with employee benefit and retirement inquiries in a call center environment.
- Maintained 90%+ quality metrics and perfect attendance while navigating multiple software systems.
- Processed client requests efficiently and accurately.
- Call Center Environment
Business Office Associate
CarMax
03.2008 - 09.2008
- Supported office operations through data entry, filing, customer service, registration processing, payment handling, and contract presentation.
- Collaborated with team members to enhance workflow and improve service delivery.
- Supported management in training new associates on operational procedures and policies.
Database Consultant Lead / Research Analyst
Experian North America
06.1975 - 01.2008
- Implemented database solutions for client-specific requirements.
- Resolved database issues promptly to minimize impact on operations.
- Worked closely with business teams in understanding their data needs in order to provide appropriate solutions within a given timeline.
- Ensured 95% data accuracy through thorough research and resolution of consumer data issues.
- Provided support to 100+ subscribers, maintaining FCRA and company compliance.
- Led team meetings focused on quality improvement and issue resolution.
Education
Some College (No Degree) - Business Management
Santa Ana College
Santa Ana, CASome College (No Degree) - Economics / Business Management
Orange Coast College
Costa Mesa, CASkills
- Customer service and support
- Call Center Experience
- Remote call center operations
- CRM software proficiency
- Call center software
- Payment processing efficiency
- Data entry accuracy
- Microsoft Office applications
- Problem-solving strategies
- Multitasking abilities
- Service coordination
- Product knowledge
- Team collaboration
- Communication skills
- Attention to detail
- Empathy and understanding
Accomplishments
- Golden Circle Award
Timeline
Customer Service Representative
LiveReps Call Center
02.2025 - 10.2025
In-Home Caregiver
Independent Caregiver
07.2010 - 07.2022
Client Service Representative
Affiliated Computer Services (ACS)
09.2008 - 02.2009
Business Office Associate
CarMax
03.2008 - 09.2008
Database Consultant Lead / Research Analyst
Experian North America
06.1975 - 01.2008
Some College (No Degree) - Business Management
Santa Ana College
Some College (No Degree) - Economics / Business Management
Orange Coast College