Cynthia Nkwocha

• Spearheaded the launch of two flagship products, contributing to 80% increase in annual premium.
• Enhanced the MyAXA Plus app usability by coordinating with UX/UI teams, reducing user drop-off rates by 15% and improving app rating.
• Achieved a 135% increase in product engagement and usage by digitizing 5 important insurance customer processes.
• Defined product vision and strategy, identified customer needs, and developed business cases.
• Led cross-functional teams of designers, engineers, marketers, and other stakeholders to develop digital products.
• Developed product roadmaps and strategies to effectively launch new products.
• Collaborated with business owners and stakeholders to define feature requirements for new projects.

• Designed and launched the Payment web app- GlobusCorporate- https://cib.globusbank.com, resulting in a remarkable 300% growth in customer engagements and deposits.
• Achieved acquisition of more than 5,000 retail customers through implementation of Unstructured Supplementary Service Data code.
• Developed product requirement documents, user stories, and use cases for software products.
• Collaborated with engineering teams at every stage of the software development life cycle.
• Skillfully organized feature prioritization and developed detailed roadmaps for the two key digital solutions.
• Crafted comprehensive collection of product demos, presentations, user manuals, FAQs, and how-to guides targeting both stakeholders and customers
• Successfully led communication efforts to support the scaling of products in collaboration with business teams.

Mobile Financial Services, Product Manager

• Effectively managed Mobile wallet product and implemented strategic enhancements resulting in a 150% increase in wallet subscribers
• Developed engaging presentations and business plans to attract new partners for the adoption of the mobile wallet solutions.
• Established strategic partnerships with International NGOs and Corporate clients to ensure efficient disbursement of funds via mobile wallet service.
• Delivered technical support and training to internal stakeholders and customers regarding new wallet features.

Corporate Channels, Product Manager

• Successfully developed and launched PrimusPlus-https://primusplus.accessbankplc.com, a Business Payments solution that saw an 80% rise in transaction revenue within the first year.
• Collaborated with developers to enhance engineering of products.
• Drove a notable 50% growth in customer adoption by integrating 5 new features derived from customer evaluations and business demands.
• Facilitated client integration discussions, driving the success of Payments Straight through processing.
• Identified risks associated with product initiatives and proposed mitigation strategies.