Cynthia Norkus
Gambrills,MD
Overview
12
12
years of professional experience
Work History
Warehouse Forklift Operator
RE Michels
11.2021 - Current
- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted routine inspections on forklift equipment to ensure optimal performance and safety compliance.
- Assisted in loading and unloading shipments, maintaining organization of inventory in designated storage areas.
- Implemented safety protocols during operations, reducing incidents and promoting safe work practices among team members.
- Trained new employees on safe forklift operation techniques and warehouse procedures, fostering a knowledgeable workforce.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Bartender
Hilton Garden
02.2021 - 11.2021
- Crafted a diverse range of cocktails and beverages, ensuring high-quality standards and customer satisfaction.
- Managed bar inventory, tracked supplies, and coordinated reordering to maintain stock levels.
- Provided exceptional customer service, fostering positive relationships to enhance guest experiences.
- Trained new staff on bartending techniques, menu items, and proper service protocols.
- Implemented efficient workflows during peak hours to streamline service and reduce wait times.
- Maintained cleanliness and organization of the bar area in compliance with health regulations.
- Collaborated with kitchen staff to ensure timely delivery of food and drink orders for events.
- Developed creative drink specials based on seasonal ingredients and customer preferences.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender/ Server
Gaylord National Resort & Convention Center
02.2014 - 03.2020
- Crafted signature cocktails and beverage offerings to enhance guest experiences.
- Trained and mentored junior bartenders on service standards and drink preparation.
- Managed bar inventory, ensuring timely restocking of supplies and minimizing waste.
- Collaborated with event planners to create customized drink menus for special occasions.
- Implemented efficient workflow processes to improve speed of service during peak hours.
- Developed strong relationships with guests, fostering repeat business through exceptional service.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
High School Diploma -
Arundel High-school
Gambrills, MD05.1988
Skills
- Team player
- Teamwork and collaboration
- Attention to detail
- Communication skills
- Critical thinking experience
- Work under pressure
- Responsible
- Good organization skills
- People skills
Timeline
Warehouse Forklift Operator
RE Michels
11.2021 - Current
Bartender
Hilton Garden
02.2021 - 11.2021
Bartender/ Server
Gaylord National Resort & Convention Center
02.2014 - 03.2020
High School Diploma -
Arundel High-school