Summary
Overview
Work History
Education
Skills
Interests
Timeline

Cynthia Nwankwo

Cumming,GA

Summary

Detailed small business owner known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

10
10
years of professional experience

Work History

Business Owner-

Cleaning Services
Cumming, GA
03.2023 - Current
  • Form and sustain strategic relationships with clients.
  • Monitor inventory levels and place new orders for new merchandise to keep supply well-stocked.
  • Send invoices to clients as at when due.

Freelance Cleaner-

Cumming First United Methodist Church/Preschool
Cumming, GA
03.2019 - 03.2023
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.

Customer Service Officer-

Murtala Muhammed Airport
Ikeja, Lagos
08.2015 - 03.2018
  • Greeted, seated and assisted all arriving customers utilizing VIP lounge.
  • Ensured positive guest experience for all lounge users and resolved customer complaints in a manner consistent with policy, and with customer satisfaction in mind.
  • Answered and directed incoming calls using multi-line telephone system.
  • Ensured clients felt welcome and comfortable, creating memorable pre-flight experience.

Customer Service Representative-

OLEANDER LODGE LIMITED
Victoria Island, Lagos, Nigeria
01.2014 - 01.2015
  • Screening telephone calls, enquires, requests, and handling them when appropriate
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provide catering to support meetings, leisure, activities, culinary, transportation
  • Booking and preparation of menus
  • Direct communication with internal and external stakeholders to provide resources to match customer’s needs
  • Customer relationship management

Information Officer/Secretary-

Coker/Aguda Local Council Development Area
Surulere, Lagos
01.2013 - 01.2014
  • Maintain effective records and administration.
  • Ensure meetings are effectively organized and minutes recorded.
  • Maintain accurate recording (daily reports, notes, and vouchers) and uphold the legal requirements of Council documents (where relevant).
  • Address performance problems through corrective action and resolve wide variety of concerns and complaints.
  • Attend briefing and monthly departmental meetings with Head of Department, and ensure steady flow of communication and correspondence to other department heads.

Education

B.A. - English and Literary Studies

Anambra State University, Igbariam, Anambra State, Nigeria
01.2012

Skills

  • Passion for excellent customer service
  • Organisational and time management skills
  • Ability to work closely with other team members and department
  • Ability to work under pressure
  • Good written and verbal communication skills
  • Customer service and comprehensive call center knowledge

Interests

Reading, Volunteering, Dance, Personal Development.

Timeline

Business Owner- - Cleaning Services
03.2023 - Current
Freelance Cleaner- - Cumming First United Methodist Church/Preschool
03.2019 - 03.2023
Customer Service Officer- - Murtala Muhammed Airport
08.2015 - 03.2018
Customer Service Representative- - OLEANDER LODGE LIMITED
01.2014 - 01.2015
Information Officer/Secretary- - Coker/Aguda Local Council Development Area
01.2013 - 01.2014
Anambra State University, Igbariam - B.A., English and Literary Studies

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Cynthia Nwankwo