Cynthia Olson
Gastonia,NC
Summary
A dynamic Licensed Cosmetologist with a proven track record at Sport Clips, I excel in delivering personalized beauty solutions and exceptional customer service. Skilled in hair styling and color services, I leverage my active listening and friendly communication to enhance client satisfaction, resulting in significant repeat business and referrals. My commitment to continuous education ensures I stay at the forefront of industry trends.
Overview
3
3
years of professional experience
Work History
Cosmotologist
Sport Clips
2230 E. Franklin Blvd. Suit #110, Gastonia, NC
08.2021 - Current
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Applied makeup to clients for special occasions to meet requirements.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Answered phone calls and emails to schedule client appointments.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Processed payments, entering sales in register for prompt customer service.
- Maintained client treatment records and designed long-term care programs for return customers.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
- Used social media platforms to promote salon and services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Offered professional cuts, color services and extensions to salon customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Education
No Degree - Cosmetology
Paul Mitchell Cosmetic Arts And Science
03-2003
High School Diploma -
Jamestown High School
Jamestown, NY05-1986
Skills
- Social skills
- Friendly Communication
- Active Listening
- Licensed Cosmetologist
- Scheduling appointments
- Clear Communication
- Hair Styling
- Men and women haircuts
- Customer Consultation
- Professionalism and Ethics
- Sanitation Practices
- Client Consultations
- Product Knowledge
- Hair Coloring and Highlighting
- Client Education
- Decision-Making
- Continuing education
- Styling Tools
- Waxing treatments
- Trend Awareness
- Cosmetology
- Reflective listening
- Sanitation maintenance
- Selling and Upselling
- Beard Trimming
- Scalp treatments
Timeline
Cosmotologist
Sport Clips
08.2021 - Current
No Degree - Cosmetology
Paul Mitchell Cosmetic Arts And Science
High School Diploma -
Jamestown High School