Cynthia Olson

Cosmotologist

Sport Clips

08.2021 - Current

Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Applied makeup to clients for special occasions to meet requirements.
Provided pre- and post-service consultations to accurately assess clients' needs.
Answered phone calls and emails to schedule client appointments.
Suggested treatments and styles to suit customer appearance and fashion choices.
Processed payments, entering sales in register for prompt customer service.
Maintained client treatment records and designed long-term care programs for return customers.
Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Demonstrated high level of customer service to increase retention and satisfaction.
Implemented creative marketing strategies that attracted new clients while retaining existing ones.
Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Maintained regular client list and successfully handled walk-in customers.
Developed loyal following of clients by providing high-quality services.
Used social media platforms to promote salon and services.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Offered professional cuts, color services and extensions to salon customers.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Attended hair shows, classes and seminars to stay up-to-date on latest trends.

Summary

Overview

Work History

Cosmotologist

Education

No Degree - Cosmetology

High School Diploma -

Skills

Timeline

Cosmotologist

No Degree - Cosmetology

High School Diploma -

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