Dianna Boychuk
Tomball,TX
Summary
I have excellent customer service skills. I am bilingual, fluent in Spanish. I am dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cosmotologist
Now And Then Hair Salon
07.2022 - 08.2023
- Demonstrated high level of customer service to increase retention and satisfaction.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Answered phone calls and emails to schedule client appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Owner/Operator
California Hair
08.2017 - 07.2022
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Certificate of Completion - Cosmotology
Dublin Beauty College
Dublin, CA09.1996
Skills
- Client Consultations
- Strong Manual Dexterity
- Sales Expertise
- Salon Management
- Product Upselling
- Social Skills
- Client Loyalty Building
- POS Terminal Operation
- Client Requirements
- Selling and Upselling
- Build Customer Relationships
- Desktop and Laptop Computers
Certification
TSI CERTIFIED
Able to teach mass transit safety anywhere in the United States including Canada.
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Cosmotologist
Now And Then Hair Salon
07.2022 - 08.2023
Owner/Operator
California Hair
08.2017 - 07.2022
Certificate of Completion - Cosmotology
Dublin Beauty College