Cynthia Orozco
Hanford,CA
Summary
Initiative-taking individual with a knack for troubleshooting, problem solving and a devotion to Quality and Food Safety, seeking a position as Quality Supervisor in where my skills and experience in both Quality Control and Administration can be used to ensure the continued success of Lepri no Foods Co within the Quality department.
Overview
22
22
years of professional experience
Work History
Quality Supervisor - Feta Department
Lactalis Heritage Dairy
Tulare, CA
01.2024 - Current
- Oversee daily quality assurance activities, including in-process monitoring, finished product and environmental testing to ensure products and overall department meet specifications.
- Review and manage all quality and food safety records, ensuring proper procedures are followed and data is accurately documented.
- Mapped and created a robust sampling plan for in-process, finished goods, and environmental testing, including reinforced sampling plans.
- Investigated product or process failures, determined root causes, managed non-conforming products on hold or recommended release, and implemented effective corrective and preventative actions (CAPA) to enhance quality assurance.
- Generated reports on quality data, process performance, and non-conformities for management review, facilitating informed decision-making.
- Supervise, mentor, and schedule the daily activities of the Quality Assurance Technicians.
- Train production and QA staff on food handling practices, safety procedures, GMPs, and updated SOPs.
- Collaborated with Production, R&D, Maintenance, and other departments to troubleshoot issues and implement process improvements, ensuring consistency in product quality.
Interim Laboratory Supervisor - Analytical & Micro
Lactalis Heritage Dairy
Tulare, CA
01.2024 - 01.2025
- Ensure adherence to food safety (HACCP/GMP) and internal quality standards; oversee sampling, testing, and data integrity.
- Manage daily lab workflow, equipment calibration, maintenance, and documentation (logs, reports, COAs).
- Perform and/or supervise sample preparation and analytical/microbiological testing.
- Managed lab technicians' workflow to maintain testing accuracy and balance administrative tasks.
- Recruited, trained, coached, and evaluated lab technicians, managing schedules and workload effectively.
- Monitored test results, escalated out-of-spec findings, and coordinated product holds to maintain quality standards.
- Maintain and troubleshoot lab equipment (balances, pH meters, etc.)
- Monitor and maintain calibration schedules FT3, CEM Smart 6, balances, food scans.
- Developed skills in sensory evaluation among panelists to ensure accurate product assessments.
Quality Supervisor Hold & Release
Lactalis Heritage Dairy
Tulare, CA
01.2023 - 01.2024
- Led team managing product holds of finished goods, ensuring compliance with quality standards in laboratory operations.
- Investigate "Assessed product holds to ensure safety and quality compliance." due to non-compliance (microbiological, chemical, organoleptic, or physical reasons.
- Ensuring strict adherence to regulatory standards such as PMO (Pasteurized Milk Ordinance), FDA, USDA, HACCP, and FSSC22000.
- Developed and maintained documentation for third-party and customer audits, contributing to quality metrics and trend reports.
- Maintained and updated weekly and monthly KPIs.
Quality Product Review Team Lead (Hold & Release)
Lepri no Foods
Lemoore West, CA
01.2018 - 01.2023
- Lead a resolute team and maintain an area of ownership; ensure all cheese products made meet regulatory, SQF, and customer requirements.
- Reviewed FSMA documents for completeness; escalated improper documentation events and potential food safety implications.
- Ensure all required documents in compliance with both regulatory agencies; CDFA, USDA, FDA (including IMS), and plant requirements.
- Performed Monthly Department GMP audits and internal equipment inspections.
- Assessed testing results and determined actions for product release or disposition.
- Ensure incoming purchased ingredients and materials intended for internal consumption are reviewed and released in compliance with company policy/processes.
- Established as the "Go To" Quality Product Review resource for daily decision making.
- Collaborated with cross-functional teams to troubleshoot QE deficiencies, identifying root cause issues to prevent future problems.
- Trained team members to ensure compliance with Food Safety standards.
- Run Product Trace Reports for Product Recalls and participate in investigations.
- Led quality safety committee meetings to discuss and address food safety concerns.
Accounting Administrative Assistant
Lepri no Foods
Lemoore West, CA
01.2005 - 01.2018
- Cost & Yield Accounting
- Facilitated internal audits to ensure compliance and identify process improvements
- SAP Rollout Subject Matter Expert for the administration department
- Facilitate Daily Problem Cheese Meeting
- Produce and distribute various reports for Sr. Management
- Executed month-end close process
- Assist with Budgets and Interim Reviews
- Provided backup support for payroll processing
- Managed accounts payable transactions to maintain accurate financial records and ensure timely payments
- Coordinated project activities and timelines
Education
High School Diploma -
Fresno High School
Fresno, CA06-1993
Some College (No Degree) - General Education
Fresno City College
Fresno, CASkills
- Quality assurance
- Food safety management
- Quality audit management
- Quality data analysis
- Regulatory compliance
- Microbial safety protocols
- Recall response planning
- Dairy manufacturing
- Cross-functional collaboration
- Team leadership
- Quality training
- Quality department scheduling
- SAP and MS Office
Volunteerism
Koinonia Church, Volunteer, Hanford, CA, 2012, Present, Facilitate Women's Ministry Study Groups, Mentor and discipleship., Serve in the Music Ministry as a Worship Leader, Coordinate and execute events., Serve in various community service outreach programs.
Timeline
Quality Supervisor - Feta Department
Lactalis Heritage Dairy
01.2024 - Current
Interim Laboratory Supervisor - Analytical & Micro
Lactalis Heritage Dairy
01.2024 - 01.2025
Quality Supervisor Hold & Release
Lactalis Heritage Dairy
01.2023 - 01.2024
Quality Product Review Team Lead (Hold & Release)
Lepri no Foods
01.2018 - 01.2023
Accounting Administrative Assistant
Lepri no Foods
01.2005 - 01.2018
High School Diploma -
Fresno High School
Some College (No Degree) - General Education
Fresno City College